Yorkshire Regional Conference
We have an action-packed programme for our Yorkshire conference learn how compliance can make you stand out, get tips on how to build the best team and how to get a positive result from difficult people. Make sure you join us in Harrogate in November so you don’t miss out.
Make it free for 23
We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.Headline sponsor
Members: FREE *
Non-members: £100 (+VAT)
Dealing with difficult people
Clare Yates | CY Training Works
The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.
Cedar Court Hotel
Grand Slam Business Performance
Gayle is an award-winning trainer and qualified teaching professional with an enviable reputation having worked with and for a number of the top UK agents. As a former top British tennis player and elite performance coach, Gayle knows what it means to be the best and now brings her sporting pedigree into the business arena.
With a delivery that is bold, punchy and outcome focused Gayle will focus on the 'five P’s' by challenging you and making you accountable for providing creative solutions to encourage results through your people, your processes and your proposition and she will help you to build a plan to maximize your profits.
Advanced Personal Communication Tuesday @ 10:40 AM
Director of Property Science Innovation, Rightmove
Tim is the Director of Property Science Innovation at Rightmove combining data, technology and analytics to develop unique insight and drive property decision making. He is a regular guest on many national news outlets such as the BBC, ITV, Sky News and Bloomberg, discussing the latest data and key factors impacting the property market. Tim previously ran Rightmove’s Lettings and Overseas businesses, and before joining Rightmove in 2010, Tim worked in investment banking and strategy consulting. Tim holds an MBA from the Wharton School, The University of Pennsylvania, USA.
Rightmove data and insights in your local area Tuesday @ 1:00 PM
Partner, Bright Solicitors
Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.
Lettings Legal Update Tuesday @ 3:00 PM
Commercial Manager, Propertymark
Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.
CEO , Enable Services Group
Joe has spent much of the last 20 years running RICS-regulated surveying practices. Having developed a formidable reputation for innovation in surveying, he now applies his customary gusto to reducing fuel poverty and increasing affordability in people’s homes. Enable is a nationwide business which specialises in providing local authorities, agents, landlords, homeowners and residents with Home Energy Reports, EPCs and Retrofit Assessments to help create a plan to make properties as fuel efficient as possible.
Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.
National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and a regular speaker at industry events.
How improving compliance can make you stand out from your competitors Tuesday @ 9:40 AM
Policy and Campaigns Officer, Propertymark
Tim is leading on Welsh policy for the Private Rented Sector. Prior to joining the Propertymark team, Tim amassed over fifteen years’ experience working in policy and research roles including roles with several Welsh local authorities, third sector organisations and more recently was the Campaigns and Public Affairs Officer at the National Residential Landlords Association.
PRS Stakeholder Lead, Valuation Office Agency (VOA) Rent Officers
No bio provided
Understanding PRS Statistics Tuesday @ 2:10 PM
President, NAVA Propertymark
NAVA Propertymark Auctioneer of the Year runner-up in 2010, Richard has been selling property for clients since 1986. He has been successfully selling property at auction throughout the UK including collective sales in the South West of England and also at the Network Auction sales in Central London. In addition, Richard has also conducted a number of 'on site auctions' with a wealth of experience and a passion for selling property at auction.
Presidents’ update Tuesday @ 11:20 AM
CY Training Works
Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.
Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.
Dealing with difficult people to achieve a positive result Tuesday @ 1:30 PM
Look back at previous conferences
Rightmove is the biggest property marketplace in the UK, with the largest selection of properties. Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP.
The Lettings Hub are proud to be the referencing business, that got good at tech! Over the last 10 years, we have helped 3.5 million people move home and currently work with over 1,000 letting agents across the UK, including some of the biggest names in the industry. Our Tenancy Management System BOX, works alongside your CRM, providing a transparent journey for tenants with 40 integrated products available for your lettings journey, all on a pick and mix basis. With a team of over 100 on hand to support you, with us, you will always talk to a real person, whether it is over the phone, live chat, or video call - we’re there for you from 5am to 9pm, over 6 days a week.
With almost two decades of experience, PayProp is the provider of choice for letting agents who are serious about keeping their landlord's money safe and secure. PayProp’s automated payment platform saves hours or even days every month for thousands of property professionals by enabling them to reconcile their entire client account in just a few clicks—giving them time to grow an average of 21% every year!
I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!
All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.
Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.
It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.
The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.
* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.