Managing ASB in the PRS

Whilst the future of the Renters (Reform) Bill looks uncertain, what doesn’t change is the need to effectively manage ASB reports. Failing to do so can result in a drain on your time, loss of income, difficult to let properties and, perhaps most importantly, prolonged harm to those suffering the ASB. 

Students socialising in the kitchen

This session will explore some of the practical steps and considerations that you can take to best respond to reports of ASB. It will consider the role you can play, as well as highlighting organisations that may be able to assist and how to get the very best response from them.

Specifically it will consider:

  1. What is ASB? What behaviours are not ASB and how we can best respond to these. 
  2. The steps that we can take when ASB reports are received about our tenants.
  3. What organisations may be able to support us in tackling ASB and what they need from us to be able to do so.
  4. How we can assist tenants who are the victim of ASB.



Janine Green

Partner, Green & Burton ASB Associates

Janine is partner in Green & Burton ASB Associates, providing ASB services to the public and private sector. In 2020, Janine published her first textbook, “Effective ASB Case Management Principles”. Janine is also a Housing Member of the 1st Tier Property Tribunal (Scotland) and hears case relating to private sector tenancies. 
Tim Thomas

Policy and Campaigns Officer, Propertymark

Tim is leading on Welsh policy for the Private Rented Sector. Prior to joining the Propertymark team, Tim amassed over fifteen years’ experience working in policy and research roles including roles with several Welsh local authorities, third sector organisations and more recently was the Campaigns and Public Affairs Officer at the National Residential Landlords Association.