Self Resolution Strategies in Deposit Disputes

Discover the power of self-resolution in deposit disputes and explore its benefits for agents, landlords, and tenants alike.

Sandy Bastin from TDS will show how self-resolution leads to quicker deposit returns and will explore statistics and case studies that showcase its effectiveness. Don't miss this opportunity to unlock valuable insights and empower yourself in navigating deposit disputes.

TDS: Easy tenancy deposit protection

Tenancy Deposit Scheme (TDS) is the only not-for-profit, Government-approved tenancy deposit protection scheme offering both FREE Custodial tenancy deposit protection and Insured tenancy deposit protection.

Speaker

Director of Resolution, TDS

Sandy Bastin is a qualified solicitor with extensive experience in real estate and has been with TDS since 2008. As Director of Resolution, she leads the end-of-tenancy dispute process, overseeing both the Resolution and Adjudication teams. Sandy focuses on promoting self and early resolution, ensuring disputes are resolved fairly and efficiently, with independent adjudication available where needed. She also oversees the training, mentoring and quality assurance of adjudicators to maintain high decision-making standards.

Alongside her operational role, Sandy contributes to raising standards across the sector through TDS Academy, webinars and industry speaking engagements.

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