Note to tenants

Client Money Protection does not cover disputes over the return of deposits.

Apply for Reimbursement Through the Client Money Protection Scheme

Woman Looking In Purse

Client Money Protection (CMP) is compulsory for our members so if a Propertymark Protected agent has misappropriated your rent, deposit or other client money you can apply for reimbursement through the CMP scheme.

Propertymark is raising standards in the property industry, giving you the peace of mind that comes with Propertymark Protection. If your agent is Propertymark Protected and you believe that they have misappropriated your money, contact Propertymark to make a claim.

Details of the scheme

Propertymark will reimburse landlords and tenants who are out of pocket up to £15 million per year if their agent is part of the Propertymark Scheme, with a maximum award of £50,000 per individual claim.

Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution, military uprising, or any form of confiscation by the state.

We are currently accepting client money protection applications in connection with:

Kingsley Hamilton Estates Limited trading as a Kingsley Hamilton Estates, 1 Canada Square, London, E14 5AA 

CLOSING DATE: 23/10/2020

EasyLeaseproperty Ltd trading as EasyLease, Unit 4 Coneygar Rd, Quenington, Cirencester GL7 5BZ

CLOSING DATE: 11/03/2021

How to make an application

To make an application please complete the CMP application form. Applications must be submitted within 12 months of our notification that a misappropriation has occurred. We will endeavour to complete applications as quickly as possible but it is not always within our control. Prompt responses from applicants, together with all supporting documentation will assist the process.

CMP leaflet


Download our leaflet for more information on Client Money Protection (CMP).


Note to tenants

Client Money Protection does not cover disputes over the return of deposits.