Turning customer complaints into business opportunities
Learn how to turn negative feedback into valuable insights, improve customer satisfaction, and drive loyalty. Perfect if you're looking to turn challenges into growth and boost your brand’s reputation.
At the end of this training session, you will:
- Understand the importance of creating great first impressions
- Appreciate why establishing and maintaining trust is vital
- Understand what can happen when things go wrong
- Respond positively to negative feedback
- Handle complaints professionally and sympathetically
- What to expect from customers when they make complaints
- How to manage expectations
Our virtual classroom combines convenience and engagement, offering expert-led sessions you can join from anywhere. With real-time interaction and clear guidelines for smooth collaboration, you’ll enjoy a professional and dynamic learning experience without the need to travel. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.
With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.
Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS
This course is also available as in-house training in your office for groups of five to 20 people. This is an extremely cost-effective way of training larger groups. You just need to provide the coffee and the venue and we'll provide our highly experienced trainers and the course materials.
Explore your options
To discuss your requirements and to get a quote call the courses team on 01926 417 792 or email [email protected].
Really enjoyed this course the trainer was exceptional and very helpful and informative
Extremely informative and very interactive - brilliant trainer.
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