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This leaflet explains the protection you will receive from a ARLA Propertymark Protected letting agent. View leaflet...

Why use an ARLA Propertymark Protected letting agent?

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Whether you have a property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference. Our experts have voluntarily chosen to become regulated by us and highlight their commitment to higher standards.

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If you are a landlord, you need professional service and the confidence that your agent will manage your investment in your best interests. As a tenant, you need the reassurance that maintenance issues will be dealt with promptly and your tenancy will run smoothly. ARLA Propertymark Protected agents help landlords to find the right tenants, and tenants to enjoy their treasured homes.

Every year tenants and landlords suffer through dealing with agents who are inexperienced or do not adhere to the law. In the worst cases financial losses can add up to millions of pounds. We regulate ARLA Propertymark agents to ensure they work to a higher standard than the law demands. Make sure your letting agent is offering you Propertymark Protection.

ARLA Propertymark Protected members offer more

✔   Backed by a Client Money Protection (CMP) scheme

✔   Experienced and trained professionals who are required to undertake regular training

✔   They are members of a Government approved independent redress scheme *

✔   Kept up to date with complex legislative changes and best practice

✔   Submit independently audited financial accounts to Propertymark

✔   Adhere to a nationally recognised Code of Practice

Download our brochure for more info


ARLA Propertymark has long campaigned for all letting agents to be required to belong to a scheme which provides essential protection for landlords and tenants. In response to our campaign, the Government finally agreed to make Client Money Protection (CMP) mandatory for all letting agents. If your agent offers 'ARLA Propertymark Protection', it has always been the case that independent checks will be made regularly on their finances and you are covered by a reimbursement scheme in the event that anything goes wrong.

What are the dangers?

Rogue letting agent Manish Manek was found guilty of 17 counts of theft involving tenants’ deposits and rent owed to landlords. He stole £47,000 before fleeing the UK in October 2012. A police investigation found that Manek had been putting tenant deposits and rent into his personal account. He was finally arrested and sentenced to jail, leaving landlords and tenants out of pocket—his victims never saw their money returned. If a letting agent is not covered by CMP, both landlords and tenants can lose their money

Propertymark will reimburse landlords and tenants who are out of pocket up to £15 million per year if their agent is within Propertymark's Main Scheme or £35 million per year if their agent is within Propertymark's Large corporate Scheme with a maximum award of £50,000 per individual claim.

Unfortunately, we cannot make payments for any loss arising from war (whether foreign or civil), terrorism, rebellion, revolution, military uprising or any form of confiscation by the state. More info...

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Not all letting agents are regulated

Agents do not currently have to be qualified, anyone can set up a lettings agency but only an ARLA Propertymark agent offers true protection and peace of mind. All agents who belong to ARLA Propertymark are required to operate in a transparent way, providing services which are subject to independent scrutiny. Any agent who falls below Propertymark’s standards will be subject to disciplinary action.

Check that your letting agent is professional by asking these questions


Which independent redress scheme do you belong to?


Is a full list of your fees and charges freely available as required by law?


Are you ARLA Propertymark Protected?

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Letting agents in Scotland

ARLA Propertymark has fought for improvements and set higher standards for tenancies in Scotland. We persuaded the Scottish Government, with other agencies, that tenants and landlords need more safeguards.

The Scottish Government listened to our concerns and passed the Letting Agent Code of Practice (Scotland) Regulations 2016. This means all letting agents in Scotland need to join the Scottish Letting Agent Register and be qualified. We think that makes perfect sense: ARLA Propertymark agents have always voluntarily chosen to do just that.

* Does not apply to letting agents operating in Scotland.

Why use leaflet cover

This leaflet explains the protection you will receive from a ARLA Propertymark Protected letting agent. View leaflet...