Adiuvo: Out of hours property call handling
With over 400 clients, including letting agents, estate agents, block managers and build-to-rent operators, we are trusted to look after more than 1,000,000 properties across the UK and Ireland. In 2025 alone, we handled more than 411,000 calls.
Property knowledge is what sets us apart.
Founded in 2007 by two London property managers, Adiuvo has always understood the challenges faced by property professionals. Our team includes IRPM-qualified property managers and experienced customer service agents, ensuring your residents receive the same high standard of service out of hours as they do during the working day.
Every call is triaged in line with your own pre-agreed procedures. Wherever possible, we help residents resolve issues over the phone, avoiding the need to instruct a contractor unnecessarily. We only dispatch contractors when an issue genuinely cannot wait until the next working day. This means fewer unnecessary call-outs and lower repair costs for your landlords.
By 9am the following morning, your team receives a comprehensive report of every call, including any supporting videos or images received, so they have a clear understanding of the issue and any action required.
More than just out-of-hours call handling.
Alongside our core emergency call handling service, we provide:
● 24/7 maintenance and warranty desks.
● Contractor helpdesks, triaging calls and dispatching on-call engineers.
● Reception and overflow call handling, ensuring important calls are never missed or left in voicemail.
Introducing Adi – your 24/7 AI maintenance assistant.
Adi triages repair reports and answers tenant queries at any hour, drawing on nearly 20 years of real-world emergency call data and property management experience.
Award-winning service you can trust.
Our commitment to quality has been recognised with multiple ARMA ACE and Property Management Awards over several consecutive years, reflecting the standards we deliver to our clients and their residents.
Find out what Adiuvo could do for your agency.
Visit adiuvo.org.uk or call 0203 370 9332 to arrange a discovery call and see how our service could work for you.