Understanding Build to Rent: The operator's guide

Build to Rent (BTR) is reshaping the UK rental market and growing. Letting agents & operators need a clear grasp of how it works to operate with confidence in the sector.

This course covers what BTR is, how schemes are built and run, and where letting agents fit in. You will work through the new terminology, types of BTR, design and amenity considerations, unit mixes, letting strategy, customer experience, facilities management and the reporting institutional landlords expect.

By the end you will:

  • Understand how BTR differs from traditional rental stock
  • Speak the language of developers, investors and operators
  • Know what good practice looks like across the resident lifecycle
  • How Build to Rent evolved and the pipeline cities
  • Best practice and ethos
  • Types of BTR
  • Overview of the construction and design pathway
  • Development advice - unit & amenity space design, layout and mixes
  • Communal areas
  • Letting strategy
  • Customer service and experience
  • Budgeting, opex and capex
  • Reporting to clients or managers
  • Safety legislation and facility managment strategies
Virtual classroom

Our virtual classroom combines convenience and engagement, offering expert-led sessions you can join from anywhere. With real-time interaction and clear guidelines for smooth collaboration, you’ll enjoy a professional and dynamic learning experience without the need to travel. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on. 

Please note: The link to your virtual course will be sent to you on the working day before the course date.

Face-to-face

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

Bring this course to your team, your way

This course can be delivered in-house for any number of participants, either in person at your office or online using our virtual platform. There’s no minimum or maximum group size, and we’ll tailor the delivery to suit your team’s needs.

Our highly experienced trainers will work closely with you to make sure the content and format are right. If it’s face-to-face, you just need to provide the venue and refreshments. We’ll handle everything else, including the materials and delivery.

Explore your options

To discuss your requirements and to get a quote call the courses team on 01926 417 792 or email [email protected].

Course dates

Start: 1 Jul 2026 - 9:30
End: 1 Jul 2026 - 15:30
Understanding Build to Rent: The operator's guide - Virtual Platform - Online

Member Cost: £160 (+VAT)
Non Member Cost: £215 (+VAT)

Start: 15 Oct 2026 - 9:30
End: 15 Oct 2026 - 15:30
Understanding Build to Rent: The operator's guide - Virtual Classroom - Online

Member Cost: £160 (+VAT)
Non Member Cost: £215 (+VAT)

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