Fact sheet: Client Money Protection for letting and managing agents

The Central England Trading Standards Authorities (CEnTSA) has published a report on a three-year enforcement project across the West Midlands that targeted CMP failures by letting agents and helped protect more than £11.1 million in client money. Propertymark’s compliance team supported the operation by answering hundreds of enquiries from Trading Standards and providing witness statements when required.

Property agents must obtain a certificate confirming membership of an approved Client Money Protection (CMP) scheme and meet specific in-branch and online display requirements to comply with the law. Breaches can result in civil penalties of up to £5,000.

Being a letting agent or an estate agent with a letting portfolio demands juggling numerous responsibilities, from property management and tenant relations to day-to-day operations, plus the perpetual quest for new business. However, amidst these demands, being on top of client accounting is paramount.