Order this leaflet from the online shop which explains to clients the protection they receive from an ARLA Propertymark Protected letting agent.

Online shop

Why use an ARLA Propertymark Protected Letting Agent?

ARLA Propertymark Protected logo

Whether you have a property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference.

Find an Expert

If you are a landlord, you need professional service and the confidence that your agent will manage your investment in your best interests. As a tenant, you need the reassurance that maintenance issues will be dealt with promptly and your tenancy will run smoothly. ARLA Propertymark Protected agents help landlords to find the right tenants, and tenants to enjoy their treasured homes.

Every year tenants and landlords suffer through dealing with agents who are inexperienced or do not adhere to the law. In the worst cases financial losses can add up to millions of pounds. We regulate ARLA Propertymark agents to ensure they work to a higher standard than the law demands. Make sure your letting agent is offering you Propertymark Protection.

ARLA Propertymark Protected Members Offer More

Backed by a Client Money Protection (CMP) scheme

Experienced and trained professionals who are required to undertake regular training

They are members of a Government approved independent redress scheme *

Kept up to date with complex legislative changes and best practice

Submit independently audited financial accounts to Propertymark

Adhere to a nationally recognised Code of Practice


ARLA Propertymark Protected logo

Client Money Protection (CMP)

ARLA Propertymark Protected agents have to hold your money in a separate client account which is independently inspected annually. They are also backed by a Client Money Protection scheme which means your money is safe if the worst happens. This is not the case with all letting agents.

You will receive a professional service from an ARLA Propertymark Protected agent, but if things go wrong the ARLA Propertymark CMP scheme will step in and reimburse tenants and landlords, subject to CMP scheme limits. More info...

England Wales flags

Not All Letting Agents are Regulated

While there is no mandatory regulation of letting agents and landlords, there are nearly 150 pieces of law affecting tenancies. If your agent is not up to date or offering a professional service you could be missing out on protection guaranteed by law.

Check that your letting agent is professional by asking these questions


Which independent redress scheme do you belong to?


Is a full list of your fees and charges freely available as required by law?


Are you ARLA Propertymark Protected?

Scotland flag

Letting Agents in Scotland

ARLA Propertymark has fought for improvements and set higher standards for tenancies in Scotland. We persuaded the Scottish Government, with other agencies, that tenants and landlords need more safeguards.

The Scottish Government listened to our concerns and passed the Letting Agent Code of Practice (Scotland) Regulations 2016. This means that from early 2018 all letting agents will need to register and be qualified. We think that makes perfect sense: ARLA Propertymark agents have always voluntarily chosen to do just that.

* Does not apply to letting agents operating in Scotland.



Order this leaflet from the online shop which explains to clients the protection they receive from an ARLA Propertymark Protected letting agent.

Online shop