Help and Advice for Tenants


Financial support for renters during COVID-19

Following the announcement from Government that renters cannot be evicted from their properties during the COVID-19 outbreak, there is now extra financial support available. Read more...

Law Gavel

The Tenant Fees Act—a guide for tenants

From 1 June 2019, the Tenant Fees Act comes into force in England, meaning landlords and letting agents cannot charge additional fees that are not considered “Permitted Payments”, under the Act, to tenants. Read more...

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What rights to private tenants have?

If you are a tenant within the UK in a private rented property you have a number of rights to protect you and your home. Read this guide to get an understanding of your key rights. Read more...

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Top tips for renting

When deciding to rent a home, there can be a lot of unanswered questions and it can often feel overwhelming, confusing and even a tad scary at times. Our guide provides a checklist of what to look out for and detailed information on each stage of the rental process. Read more...

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What to do at the end of your tenancy

Moving out of a rented home is never a simple process, and if you’re coming to the end of your tenancy, this guide will help you understand what you need to do next. Read more...

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What is tenant referencing?

Tenant referencing is a landlord’s or letting agents’ way of finding out information about a prospective tenant, so they can make an informed decision on whether to allow the tenant to rent the property. Read more...

Student guide to renting

Student guide to renting

Rogue agents can cause students stress and loss of money. Our guide informs students how they can ensure their tenancy runs smoothly. Read more...

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Renting with Pets

Making a house a home can be even easier when you have a pet, but it isn’t without its risks. Read more...

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Assured Shorthold Tenancies (AST)

As a tenant, your tenancy will likely be considered an Assured Shorthold Tenancy (AST). There are certain rights you and your landlord have under an AST, as well as common clauses you will come across that will apply to most tenancies. This guide looks at what ASTs are, how they protect you and what rules they put in place. Read more...

tenancy agreement

Private Residential Tenancy (Scotland)

Private Residential Tenancy (PRT) agreements arrived on 1 December 2017 and replaced the previous assured and short assured tenancy agreements for all new tenancies in Scotland. This guide explains what a PRT is, when you should see a copy of it and what you can expect to find in the agreement. Read more...

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Tenancy Deposit Guide

Before renting a property, tenants will usually hand over a security deposit to a landlord or letting agent. This money protects the landlord should a tenant break any terms of the rental agreement. Read more...

estate and letting agents

Regulation of Property Agents (RoPA)

In July 2019, a report was given to Government by the Regulation of Property Agents working group, outlining how letting and estate agents should be regulated in future. But what will this mean for landlords, tenants and homeowners? Read more...

eviction notice

What's Happening to Section 8 and Section 21?

The Government recently announced plans to remove Section 21 of the Housing Act 1988 and improve Section 8 eviction grounds. Read more...

letting agents

Renting through a letting agent

Letting agents exist to take a lot of the hassle out of renting; see how to find the best agent for you and what benefits they offer. Read more...


Guide to agent logos

When looking for a letting agent, you're likely to come across various logos for different schemes and membership bodies. Find out which ones your agent should definitely be showing and what they all mean for you. Read more...


How to Complain About Your Letting Agent

You have the right to complain about your letting agent or landlord, providing the complaint is legitimate. We’ve put together examples of complaints you may have and how to properly report them. Read more...

Looking to rent

Deposit-free renting schemes

Check out our fact sheet on the alternatives to the traditional ‘cash’ tenancy security deposit. Companies often referred to as a ‘deposit-free’ or a ‘deposit replacement’ scheme are gaining traction, with a number of new suppliers emerging. Read more...


Renting jargon explained

If you’re thinking about renting, you could be forgiven for finding the process a little overwhelming; lengthy contracts, difficult to read paperwork, not to mention the confusing language—what does it all mean? Read more...

Unfit home

Fitness for Human Habitation UK

Privately rented properties in the UK have certain standards of living they need to adhere to, by law, so that the property is safe, comfortable and suitable to be lived in. Tenants should be aware of their rights and responsibilities in terms of their property's fitness for human habitation. Read more...


Legally subletting

Sub-letting is when a tenant lets out part of the property they are renting to another tenant. There are important rules and responsibilities for landlords and tenants to be aware of when sub-letting. Read more...

Universal credit

Universal Credit — am I eligible?

Universal Credit supports people who are out of work or on a low income. It was designed to make sure you are better off in work than on benefits. Read more...

Regulated letting agents

Is your letting agent regulated?

The UK's Private Rented Sector can be a confusing place. With housing under the remit of the devolved governments, it means that the rules can vary quite dramatically across the different countries. Read more...

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Right-to-Rent — what does it mean for a tenant?

We outline everything you need to know about how Right to Rent checks are undertaken and what they mean to you as a tenant. Read more...

Women in Bedroom

Sharing property and joint tenancies: rights and responsibilities

A lot of tenants share their property with someone else, whether it’s strangers, friends, family or a partner. Find out your rights and responsibilities when it comes to sharing a rented property. Read more...

Women in Bedroom

Tips for living in a house share

Shared accommodation is no longer something only students endure for a few years. You may be sharing a house or flat with other professionals, friends or a partner. Follow these tips to keep your house share amicable. Read more...

Transform your rented home

Make your rented house feel like home

Don’t let renting a house stand in the way of your design aspirations. With a pinch of imagination, you can transform your rented home. Read more...


A guide to co-living

For many young professionals, moving to a new city and finding somewhere to live can be tricky. Renting with others could mean being tied into a long tenancy with people you might not get along with, and living alone can be expensive and lonely, so what other options are there? Read more...

customers in branch

More than half of Brits face issues with rogue property agents

More than half of those who bought, sold or rented a home in the last five years had issues with their estate or letting agent. However, the majority didn’t check if their agent was regulated or part of a professional body before signing the contract. Read more...

Boost Your Credit Score

Boost your credit score by renting

Through frequent rent payments with The Rental Exchange you will be able to improve your credit score and suitability as a homeowner or just a future tenant. Read more...

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Running a business from home in a rental property

There are many benefits of working from home, whether it is cutting your business costs, having more time with your family, or giving yourself more flexibility with your working hours but what are the rules if you are renting? Read more...

How we Protect you

How we protect you

You need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference. Read more...

Getting your Deposit Back

Getting your deposit back

Have you considered what you need to do in order to get your deposit back for your current pad? Read more...

Moving Home

Moving home

Moving house can be one of the most stressful things you will ever have to do, read our advice to make it a little easier. Read more...

Avoid Rental Fraud

Avoid rental fraud

Don't be tricked into paying an upfront fee to rent a property which in reality does not exist. Read more...


Use the links below for more information on renting in a particular country.

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Principled, Professional, Propertymark Protected

If you're searching for a property to rent, you need an agent that you can trust and rely on. The quality of the agent makes a real difference. Find a Propertymark Protected letting agent in your area.

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The Mayor of London is working with most of the London Boroughs to create a database of Landlords and Agents that have been caught breaking the rules.

Check your landlord or agent