23 Mar 2023 Mercure Norwich Hotel 9.15 – 16.00 Regional Conference

Make it free for 23

We have doubled the size of our conference programme for 2023 in response to demand and, for the first time ever, members will also receive a £100 conference credit as we commit to our make it free campaign. This means that members can attend a National or Regional Conference for completely free in 2023.

Ticket prices

Members: FREE *
Non-members: £100 (+VAT)

Featured session
Microphone icon
Do you speak English?

Claire Yates | CY Training Works

Learn the importance and value of using words and phrases that everyone understands, saving valuable time, minimising misunderstandings and delivering a great customer experience.


​Mercure Norwich Hotel
131 Boundary Road
Norwich, NR3 2BA

View location on Google maps  →


Timothy Douglas

Head of Policy and Campaigns, Propertymark

Timothy joined Propertymark in July 2015 and leads on the organisation’s policy and campaigns activity across Westminster, the devolved parliaments, and local authorities. He authored Propertymark’s The Future of Renting position paper and wrote Propertymark’s best practice guidance to help agents operate during the pandemic. Timothy also created the policy proposals for the Leasehold: A Life Sentence research report.

Before Propertymark, Timothy worked as a political advisor in Westminster for a former Business Minister and Government Whip and spent a period of time as a Caseworker and Researcher for Members of the European Parliament.


Propertymark industry update Thursday @ 3:25 PM

Matthew Eades

Compliance Auditor, Propertymark

I was delighted when Propertymark invited me to join as an auditor in the compliance team. I began my professional life as a conveyancer, so it was familiar territory after working in the legal sector and in regulatory compliance. I’ve enjoyed the transition from advising clients to advising members; it has been great to meet some of you in person and I look forward to meeting many more in the near future.

Outside work I like to spend time with my two daughters, enjoy firing up the pizza oven for some mean sourdough creations... and I confess to a mild obsession with guitars!


Compliance Update Thursday @ 11:20 AM

Anna Farquharson

Partner, Sprake & Kingsley LLP

Anna joined Sprake & Kingsley LLP in 2022 and is a Partner working in their property department. She qualified and worked in London as a criminal defence lawyer - a role she continued after she moved to Norwich, before becoming a property lawyer.

Anna has a wealth of experience assisting clients with all types of property matters, having worked in East Anglia for more than 20 years.


Common issues of property sales and lettings Thursday @ 2:45 PM

Jason Lee

Commercial Manager, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

Stephen McCarron

President, NAEA Propertymark

Stephen has worked in the Northern Ireland property market for thirty years and been an active NAEA Propertymark member since he began. He started out with Nationwide Estate Agents and working his way up the ranks to eventually open his own agency Donnybrook Estate Agents in 1997.


Presidents’ update Thursday @ 1:55 PM

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer—he now leads the National Trading Standards Estate and Letting Agency Team (NTSELAT) and oversees the regulation of estate agency work in the UK and the private rented sector in England.

National Trading Standards works closely with the redress schemes, professional bodies and government, and the team is there to protect consumers and safeguard businesses in the property sector. James is a Chartered Trading Standards Practitioner, a qualified coach and mentor, and  a regular speaker at industry events.


How improving compliance can make you stand out from your competitors Thursday @ 9:40 AM

Lucy Noonan

Founder, Atomic Consultancy

Lucy has been an Industry Professional for over 20 years working for both independents, corporates and franchises. Within the last six years she has completed on over 80 Acquisitions nationally, totalling over £60 million. Lucy has been instrumental in the negotiation, project management and integration of businesses and has founded Atomic Consultancy to educate and support both sellers and buyers to navigate the complex process.


What you need to know if you are thinking of buying or selling an estate or lettings agency Thursday @ 1:15 PM

David Oliver

Compliance Manager, Propertymark

No bio provided


Compliance Update Thursday @ 11:20 AM

Michael Smith

Head of Qualifications, Propertymark

Michael joined Propertymark to head up its Awarding Body in June 2016.  His career has focussed on education policy, assessment and the research and development of occupational and professional standards and skills solutions for a variety of industries and professions. He has held a variety of senior roles in organisations specialising in workforce and skills development and assessment and accreditation in the UK and overseas, having supported employers, employer organisations and other stakeholders through the development and delivery of professional qualifications and apprenticeships. 


Propertymark Qualifications Thursday @ 11:40 AM

David Votta

Immediate Past President, ARLA Propertymark

David started his career in 2009 as a trainee lettings negotiator for a large independent estate agency in Kent. He moved onto Spicerhaart as a senior lettings branch manager before setting up his own agency in 2018.

David is a hands-on, frontline agent with ambitions to see the industry professionalised through regulation which he helped drive forward through his time as ARLA Propertymark President. He shares Propertymark's belief that regulation will create a level playing field for all agents and see that housing standards are raised.


Presidents’ update Thursday @ 1:55 PM

Clare Yates

CY Training Works

Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.

Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.


Do you speak English? Thursday @ 10:40 AM

Look back at 2022

Propertymark update
Gallagher logo



Gallagher are Propertymark's official insurance broking partner, offering up to 20 per cent off professional indemnity insurance for Propertymark members. The insurance scheme is underwritten by Hiscox, and has enhanced coverage provided for theft by employees, an element which is sometimes excluded from professional indemnity insurance. We may be able to reduce your insurance costs by combining your professional indemnity with a combination of the add-on products. Contact our dedicated team to find out more.

Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

Penny Preston Lewis Haughton Wills

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

Emma Sanderson

* Members can attend one conference for free in 2023 (Propertymark One not included). If a member wishes to attend another conference in the same year, the price will be £100 +VAT. Simply register for the conference as normal and our events team will be in touch to take payment.