Overview

26 Sep 2024 Hilton Southampton - Utilita Bowl 9.30 – 16.30 Regional Conference

FREE for members

* In response to demand we doubled the size of our conference programme and continue to offer members a free place at an annual National or Regional Conference (exluding #PMOne). Members can also attend a second conference in the same year for the non-member rate of £100 +VAT.

Ticket prices

Members: FREE *
Non-members: £100 (+VAT)

View venue information

Headline sponsor
Rightmove logo no tagline

Every year, over 80% of all time spent on property portals in the UK is spent on Rightmove. We want to put the power of our audience and tools behind agents. That way, you can get on with what you do best – making moves happen. We’re also passionate about supporting the industry and making your life easier. That's why we’ve created comprehensive and accredited training for estate and lettings agents. In 2022, we supported over 30,000 agents by delivering over 15,198 hours of CDP. 

Speakers

Christian Balshen

Head of Lettings Proposition, Rightmove

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition and continues to be on the board of RLTS.

Sessions

Rightmove data and insights in your local area Thursday @ 9:30 AM

Timothy Douglas

Head of Policy and Campaigns, Propertymark

Timothy joined Propertymark in July 2015 and leads on the organisation’s policy and campaigns activity across Westminster, the devolved parliaments, and local authorities. He authored Propertymark’s The Future of Renting position paper and wrote Propertymark’s best practice guidance to help agents operate during the pandemic. Timothy also created the policy proposals for the Leasehold: A Life Sentence research report.

Before Propertymark, Timothy worked as a political advisor in Westminster for a former Business Minister and Government Whip and spent a period of time as a Caseworker and Researcher for Members of the European Parliament.

Sessions

Propertymark Industry Update Thursday @ 3:40 PM

Alex Jeffery

Partner, Bright Solicitors

Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominately advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.

Sessions

Lettings: what to expect in 2024 Thursday @ 11:20 AM

Jason Lee

Head of Commercial, Propertymark

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

Toby Leek

President Elect, NAEA Propertymark

Toby’s career began over twenty years ago, where his passion for property and commitment to excellence ignited a career spanning across London and Surrey. Toby has consistently demonstrated an innate understanding of market trends, client needs, marketing and negotiation strategies, earning him a reputation as a trusted advisor and creating a loyal client base. He is soon to embark on his Presidential year with a passion in raising standards and supporting members throughout the industry.

James Munro

Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer working with local, regional and national enforcement agencies. He now leads the National Trading Standards Estate & Letting Agency Team, overseeing the regulation of estate agency work in the UK and the private rented sector in England. James has spoken at many property industry events and conferences over the last 10 years and has been involved in several collaborative projects to improve standards in the property sector. He is a Fellow of the Chartered Trading Standards Institute and a qualified coach and mentor.

Sessions

National Trading Standards Thursday @ 10:05 AM

Bernadette Sheridan

Head of Sales, Payprop

Before joining the industry-leading rental payment automation platform, Bernadette gained over twenty years of experience in leadership roles at agencies across the South of the UK. She remains passionate about helping agents get more out of their working lives by utilising the power of PropTech. 

Sessions

Payprop Thursday @ 11:05 AM

Angharad Trueman

President Elect, ARLA Propertymark

Angharad is Group Lettings Director of Andrews Property Group. She has been working in lettings for her entire career and has been an ARLA Propertymark member since 2015. Angharad is a passionate advocate of raising standards for the lettings industry and encouraging young people to consider a career in lettings. She also won rising star at the Negotiator Awards in 2018 and was shortlisted in the top 100 most inspirational women in the West 2019.

Email Angharad

Clare Yates

CY Training Works

Clare is an award-winning training consultant, specialising in customer experience and sales. Her career in the property industry began over 30 years ago as a part-time weekend receptionist, before moving into new-build sales, holiday cottages, panel management and B2B sales.

Clare loves to help businesses to generate more revenue by improving customer care, sales progression and providing value-added related services. Her clients include some of the largest estate agents and law firms in the country, and she is a regular speaker at Propertymark conferences and events.

Sessions

Dealing with difficult people to achieve a positive result Thursday @ 1:45 PM

featured session
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Dealing with difficult people

Clare Yates | CY Training Works

The best way to deal with difficult people is to prevent them becoming difficult in the first place. Easier said than done when your customers are in an emotionally charged process of buying and selling homes worth hundreds of thousands of pounds. Clare will discuss simple ways you can keep your customers calm and respond positively to any complaints.

Look back at past events

View programme

Exhibitors

Clare Yates—what a great speaker, very engaging and made it light-hearted while gaining valuable tips.

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Penny Preston Lewis Haughton Wills

I think the ''Baddies'' from Trading Standards, The Property Ombudsman and GDPR updates were the most informative speakers, and had a real enjoyable approach, keeping heavy material quite light. Also meeting lots of like-minded letting agents and property professionals was nice!

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Dan Alsop CGT Lettings

All speakers very good and those who had exhibitions up in the 'mingling room'. Propertymark are doing some really good work now and you can see this has been building for a few years, I especially appreciated the comms during the lockdowns and the panic of Covid. The constant communication and info was very good and really helped.

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Phillip Bishop Perry Bishop

Well organised with excellent speakers and presentations. It was good to catch up with people in the industry too.  

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Andy Goundry

It was the first conference I have been too and took so much away from each speaker. Loved it, great meeting such passionate people.

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Becky Dutton

The talks were not too long and there were good amount of breaks throughout the day. All were very interesting and engaging, especially The Trading Standards and TPO talks. It was interesting to understand what they are doing so we can improve our standards.

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Emma Sanderson
Venue

Hilton Southampton - Utilita Bowl

Botley Rd
West End
Southampton
SO30 3XH

View location on Google maps  →

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Sponsor
PayProp Logo

 

PayProp

With almost two decades of experience, PayProp is the provider of choice for letting agents who are serious about keeping their landlord's money safe and secure. PayProp’s automated payment platform saves hours or even days every month for thousands of property professionals by enabling them to reconcile their entire client account in just a few clicks—giving them time to grow an average of 21% every year!