Whose fault is it really? Agents vs Conveyancer

The Great Home Moving Debate: A New Webinar Series from the Conveyancing Association and Propertymark. Moderated by industry expert Clare Yates, who brings experience and insight from both industries, this three-part series explores the tension points, shares real-world insights, and works toward a more collaborative, effective future for everyone in the home moving process.

We'll be bringing estate agents and conveyancers together for a series of open, honest, and engaging debates about the broken parts of the home-moving process and how we can start to fix them together.

The first session will delve into the sales process from agreeing on the sale to handing over the keys. We take an interactive live look at the touchpoints, pain points, and common issues from both sides of the story. Surely between us, we can look at assisting each other to the joint goal of a happy client.

Sign up for a live, interactive discussion featuring two agents and two conveyancers, sharing their sides of the story, and hashing out the key issues in a constructive, collaborative environment.

Future sessions will look at:

• Best practice and ways to collaborate more effectively.
• Building a better system together, how we can influence change?

Speakers

Simon David

Group CEO, Equilaw and Thomas Legal

After qualifying in 2005.  He was then immediately promoted to Partner of a large provincial law firm before leaving in 2010 to start his own businesses with two other partners.  He is currently Group CEO of Equilaw and Thomas Legal which attracted very substantial private equity investment in 2019.  Equilaw is the largest equity release law firm in the UK providing independent legal advice to borrowers in this highly specialised market and which consistently wins national awards for its service and tech innovation.  Thomas Legal is a top 100 property law firm with offices in London and Gloucestershire.  It currently holds the various national titles for its work including Best Conveyancer Office in the UK (ESTAs Awards 2024) and Conveyancing Firm of the Year South (British Conveyancing Awards 2025

Ian Harris

Vice President, NAEA Propertymark

Ian has 35 years experience in the Norfolk property market. He works as an Associate and Senior Valuer at Watsons, and is the Vice-President of NAEA Propertymark.

Mary-Lou Press

President Elect, NAEA Propertymark

NAEA Propertymark Vice President, Advisory Panel Member and Regional Executive for Northern Ireland

Samantha Strong

Head of Conveyancing, Eden Conveyancing

Samantha Strong is a dual-qualified Solicitor and Licensed Conveyancer with over 20 years of experience in residential and commercial property law. She is currently Head of Conveyancing at Eden Conveyancing where she plays a key leadership role in shaping strategic direction, enhancing digital services and driving business growth.

Clare Yates

CY Training Works

Clare is an award-winning training consultant, specialising in customer experience and sales. Her career in the property industry began over 30 years ago as a part-time weekend receptionist, before moving into new-build sales, holiday cottages, panel management and B2B sales.

Clare loves to help businesses to generate more revenue by improving customer care, sales progression and providing value-added related services. Her clients include some of the largest estate agents and law firms in the country, and she is a regular speaker at Propertymark conferences and events.