Gemma is Head of Assessment and Early Resolution at The Property Ombudsman and has more than 12 years of experience in dispute investigations and resolution. She joined TPO in 2013 having previously worked in the legal sector where she assisted with civil litigation and employment disputes, as well as having experience in estate and letting agency. Gemma is passionate about resolving disputes in the most efficient and effective way for the parties involved and improving standards in the industry. 

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition, Director of Agency Partnerships and continues to be on the board of RLTS.

Stuart began his career as an estate agent in Bath in 2003 and made the switch to land and property auctions in 2008. Due to his experience within different auction houses throughout his career, he has developed a deep understanding of the auction market and understands the strengths and weaknesses of each discipline whether it be ballroom auctions, traditional or conditional online auctions.

Having worked for and with some of the best auctioneers in the UK, he launched his own traditional online auction house My Auction in 2019. My Auction aims to create a fairer market place for buyers and sellers with the ultimate goal of changing the general perception of auctions within the UK property market.

Rose joined Propertymark in October 2022, having studied Politics and Human Rights Law at university before working in Local Authorities in housing and homelessness for nine years. She now works on important changes in legislation including the Private Rented Sector reforms, lobbying government and liaising with Propertymark members.

Ian has 35 years experience in the Norfolk property market. He works as an Associate and Senior Valuer at Watsons, and is the Vice-President of NAEA Propertymark.

Alex heads up the Disputes and Litigation team at Bright Solicitors. He has experience in a wide range of litigation matters and predominantly advises clients on contentious property matters such as commercial and residential landlords and tenants in connection with possession claims, dilapidations, and forfeiture. Alex also advises on matters arising from disputed rights of way, boundary issues together with general commercial property matters.

Starting her career as a property manager when she was just 18, Kim is now a Group Director responsible for a team of over 500 property managers across the country. Her passion, integrity and drive have led her to really understand what consumers want from their agencies, but also how to support people coming into the industry to start their career. Kim wants to raise awareness of the importance of choosing a professional agent, and ensure everyone in the sector has access to qualifications. 

Toby Martin is one of the property industry’s most recognisable trainers and speakers, now leading his own consultancy and training company. Having run his own award-winning lettings business, Toby now helps agencies and suppliers across the UK bring their brands to life through creative marketing and AI-driven strategies. His sessions blend practical know-how with humour, energy, and a genuine passion for helping others grow - whether he’s teaching AI skills, brand storytelling, or the art of memorable customer experiences. A familiar face on stage and screen, Toby’s talks leave audiences inspired, entertained, and informed.

James joined the Trading Standards profession in 1989 and spent many years as an operational Trading Standards Officer working with local, regional and national enforcement agencies. He now leads the National Trading Standards Estate Agency Team, overseeing the regulation of estate agency work in the UK. James has spoken at many property industry events and conferences over the years and has been involved in several collaborative projects to improve standards in the property sector. He is a Fellow of the Chartered Trading Standards Institute and a qualified coach and mentor.