Top 5 reasons rent protection claims are rejected

Rent Protection Insurance can provide valuable safety net for landlords, but claims can be declined when key policy conditions, processes, or expectations are not properly managed.

Alan Boswell Group will explore the top five reasons rent protection claims are rejected and offer practical guidance to help letting agents reduce avoidable issues.

The session will cover common pitfalls including tenant referencing, late notification of arrears, pre-existing tenant problems, legal process requirements, and policy exclusions. Attendees will also gain useful tips on improving communication with landlords, managing expectations from the outset, and ensuring the right checks are completed before and during a tenancy.

By the end of the session, letting agents will have a clearer understanding of how to protect landlords, support successful claims, and minimise the risk of rejected rent protection claims.

Alan Boswell Group: Property insurance

Alan Boswell Group has been protecting landlords and their investments for over 40 years with award-winning insurance products. By partnering with us, you can rest assured your clients receive the highest quality cover and service, while you benefit from an additional income stream.

Speakers

Emma Nash

Claims Team Leader, Alan Boswell Group

Emma is the Claims Team Leader at Alan Boswell Group, where she has worked since 2018. She specialises in rent guarantee claims, overseeing the claims process and supporting landlords and letting agents through complex tenant disputes. With extensive industry experience, Emma is committed to delivering excellent customer service and ensuring claims are handled efficiently and fairly.

Lee Power

Head of Strategic Partnerships (Lettings), Alan Boswell Group

With over 20 years’ experience across the UK property and insurance sectors, and senior commercial roles spanning PropTech, SaaS, tenant referencing and insurance, Lee works closely with agents, landlords and industry partners to help shape market-leading insurance products for the lettings industry.

Having worked with some of the UK’s leading property brands, including Zoopla, Countrywide, Canopy and Zero Deposit, Lee has spent the last seven years specialising in property-focused risk solutions that deliver measurable value for agents, landlords and tenants.