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How We Protect You

Selecting an agent is fundamental to your ongoing sales or letting experience, the costs involved and how effective communications will be. With advice from conflicting sources, consumers are often confused about who to trust and cannot be sure they are dealing with a professional agent.

Propertymark promotes higher standards than the law demands and we campaign for more laws and enforcement to regulate the sector. We hold our members accountable in order to protect you, the consumer and your money. Estate agents, letting agents and auctioneers and valuers who display the ‘Propertymark Protected’ logo actively ensure maximum protection for their clients.

Can you be sure your estate or lettings agent is trustworthy?

Search for expert property professionals who have opted for regulation in an unregulated sector and are therefore ideal partners to work with you, whatever your property search.

Find an Expert

Make sure you are Propertymark Protected

Use the links below to find out why you should use a Propertymark Protected expert.

NAEA Propertymark Protected Experts

Vendors | Buyers

Using a NAEA Propertymark estate agent guarantees that you're consulting with a professional agent who can give you up-to-date advice and guidance. More info...

ARLA Propertymark Protected Agents

Landlords | Tenants

Whether you have a property to rent out or are searching for a home, you need an agent that you can trust and rely on when issues arise. More info...

NAVA Propertymark Protected Experts

Auction Buyers

Using a NAVA Propertymark valuer or auctioneer provides reassurance as they belong to a professional body which expects the highest standards of service. More info...

Promoting Higher Standards

Propertymark promotes higher standards than the law demands however if things do go wrong you will be protected. Propertymark Protected experts work to the highest standards in accordance with our Conduct and Membership Rules. All our members must have an internal complaints process and if you do need to complain there is a clear process to follow. More info...

Protecting your money through Client Money Protection

Our Client Money Protection (CMP) scheme provides compensation to you if you are a landlord, tenant or other agency client and your Propertymark Protected agent has misappropriated your rent, deposit or other client money. CMP is key to Propertymark Protection. If your agent is Propertymark Protected and you believe that they have misappropriated your money, contact Propertymark to make a claim. We will reimburse individual tenants and landlords who are out of pocket up to £50,000.

Please note that claims are limited to an annual aggregate £15m for the Propertymark Scheme or £35m for the Large Corporate Scheme (running from 1 January to 31 December). In the unlikely event that claims exceed this, we will not be able to pay out. In any action, suit or other proceedings, where We allege that by reason of Our definition of Terrorism any claim is not covered by this policy by virtue of this exception, the burden of proof shall shift so that We will not be required to prove that the claim falls within this exception, but You will be required to prove that the claim does not fall within this exception.

More info