LightWork AI: AI Front Desk

Never lose another lead to a missed call. Felicity is the AI front desk for letting and estate agents, answering every call, email, and message 24/7 and handling around 80% of enquiries on her own.

Around half of all enquiries arrive after the office closes. Felicity catches them, qualifies the prospect, and books the viewing, so your team walks in to warm leads instead of a backlog.

What LightWork Offers:

• Always on: Felicity answers every call, email, and WhatsApp message 24/7, including the evenings and weekends when half of enquiries land.
• Leads qualified: She screens prospects against your criteria, scores them, and passes on only the ones worth your team's time, fully briefed.
• Viewings booked: She coordinates availability and books and confirms viewings, so leads never go cold waiting for a reply.
• Maintenance triaged: She logs repairs, classifies urgency, and routes them to the right person, with emergencies escalated straight away.
• Fits your agency: Customise her tone, qualifying questions, lead scoring, maintenance urgency, and agents per branch. Live with Alto, Street.co.uk, MRI Software, and LOOP.
• Secure by default: ISO 27001 certified, SOC 2 audited, and GDPR compliant, with UK data residency.

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