Fact sheet: Renting Homes (Fees etc.) (Wales) Act 2019

Letting agents and landlords will be familiar with this phrase, however grasping the meaning and recognising the limits of this term can often be a disputed topic, particularly when making a deposit deduction.

Among the top sources of conflict at the end of a tenancy is cleaning, which accounts for the majority of disputes between tenants and landlords, a substantial 56% of all cases across the UK.

During the winter months, gardens and external areas of properties can begin to suffer, leading to disputes between agents, tenants and landlords. Dispute calls are typically at their highest this time of year, so ensuring all your paperwork is in order is even more critical.

Any lettings portfolio should receive ongoing care and maintenance. A disorganised portfolio, weighed down by junk data, loose ends or lax processes enabling wrongdoing, can disrupt the flow of operations, reduce productivity, expose the business to risk and add unnecessary pressure on agents.