Industry supplier webinar recordings

march 2023
Find out how to use smart home data (think temperature sensors, safety alarms, home security and more) to gain a deeper understanding of your property portfolio and make data-driven decisions that increase your bottom line.

Webinar host

Sian Hemming-Metcalfe

Operations Director, InventoryBase

Sián Hemming-Metcalfe is Operations Director at Inventory Base and a board advisor at ARLA Propertymark. With over 15 years of experience in property technology and compliance, she is a leading voice on risk management and tenancy reform.

She has worked extensively with letting agents, inventory professionals, and policymakers to drive higher standards and more efficient practices in the rental sector. Her latest white paper, Redefining Fair Wear and Tear – Adapting the Rental Market to the Realities of Modern Living, calls for a fundamental reset of outdated tenancy frameworks to reflect modern occupancy patterns.

As both a practitioner and industry advocate, Siân combines sector insight with a pragmatic, no-nonsense approach, helping agents navigate risk, protect landlords, and build more resilient businesses for the future.

march 2023
The Letting Partnership launched their client money HealthCheck for Propertymark in 2018 offering a cost-effective alternative to the annual accountant reports which has received glowing reports from agents and the prestigious Queen’s Award for Innovation.

Learn about the benefits of the HealthCheck, how to prepare for the assessment, and how it can be a vital tool to ensure compliance with regulations and maintain the safety of client funds. 

Rosie Ribbans, HealthCheck Manager, understands the issues agents face, and will be on hand to answer specific questions.

Webinar hosts

Rosie Ribbans

Head of Audit and Assurance, The Letting Partnership

No bio provided

Lewis Thomas

Business Development Advisor, The Letting Partnership

As the Business Development Advisor at Letting Partnership, Lewis brings extensive experience from various industries to his role. Engaging with agents nationwide on a daily basis, he possesses a thorough understanding of the challenges they encounter.

December 2022
Find out how your agency can thrive in an on-going challenging market with Ross Nicholls, Head of Sales at Goodlord.

Webinar host

Ross Nicholls

Head of Sales, Goodlord

Ross has been part of the Goodlord team since its establishment in 2014. He now oversees the entire sales team at Goodlord and has contributed heavily in building Goodlord’s customer base which now sits at over 1,300 agencies.

October 2022
Contractor Marketplace is Fixflo’s Planned Maintenance and Reactive Repairs solution. It gives you access to a fully vetted and competitively priced network of contractors with market-leading SLAs. You no longer have the burden of vetting, managing, and chasing contractors.

Webinar hosts

Dean Falvey

Network Manager, Fixflo

Dean is responsible for the ongoing support of contractors completing jobs on Contractor Marketplace. He has managed National Field Service Operations, subcontractor networks and has also worked with tradespeople to deliver service excellence and growth. He is ideally placed to ensure contractors are making full use of the opportunities the Marketplace provides.

Milan Sud

Head of Marketplace, Fixflo

Milan is responsible for building out the Marketplace business and is no stranger to turning innovation into technology that helps customers solve their problems quickly. His portfolio includes the implementation of innovation strategy across banking, insurance, and fitness. Now Milan is taking on the challenge of proptech. 

August 2022
Join Goodlord's experts for a deep dive discussion on how your agency can save time during your busiest periods.

Webinar host

Oli Sherlock

Director of Insurance, Goodlord

Oli has more than 15 years’ experience in the lettings industry. He leads the development of Goodlord's comprehensive insurance proposition, which supports letting agents, landlords, and tenants to maintain peace of mind throughout the renting process.

July 2022
Industry consultant Matt Goddard will discuss with Sarah Davies of The Lettings Partnership, the benefits of how outsourcing can improve your productivity, and what the challenges are.

Webinar hosts

Sarah Davies

Commercial Director, The Letting Partnership

No bio provided

Matt Goddard

Founder, Goddard Consulting Group

With nearly twenty years of property and technology experience, Matt has worked with most of the best lettings businesses in the industry. Starting his career at Foxtons, when they had only 14 branches, he worked his way up from entry-level graduate to Head of Department, and was there through to IPO.

He joined Reapit as Head of Product Strategy in August 2012 and was part of the management team that first started working with Accel-KKR. Throughout his time at Reapit, a multi-award winning CRM company, Matt held various operational roles including launching their lettings and client accounts division.

In recent years, Matt co-founded the Foundations platform while continuing to grow Reapit’s portfolio of lettings clients. He now acts on behalf of agents and partners building apps and integrations, and as an external systems integrator for Reapit and other CRMs.

Deliver value to landlords in a tough market

Join Goodlord's experts for an insightful overview of how to deliver value to your landlords in a tough market. Points of discussion included customer success with your landlords, creating a happy tenancy and protecting your landlords interests.

Deliver value to landlords in a tough market
Costas Frangeskou and Ella-Jane Coxwell | GoToWebinar

The growing need for guarantors within the rental sector

Paul Foy from RentGuarantor.com will discuss the growing need for landlords and agents to request a guarantor from tenants in a post-covid era.

The growing need for guarantors within the rental sector
Paul Foy | GoToWebinar

Protect your business and your bottom line

Find out how you can protect your business whilst utilising insurance and other services to diversify your income streams.

Protect your business and your bottom line
Lee Redfearn and Ben Tyers | GoToWebinar

May 2022
The rising cost of living is beginning to have a real impact on landlords, tenants, and businesses throughout the UK. Get tips to help ensure your business is protected during this period of increased risk. Gain a better understanding of how the cost of living crisis will be affecting your tenants and how you can protect your landlords as costs rise. 

Cost of living crisis
Oli Sherlock | GoToWebinar

May 2022
Avoid the risks created by the increased cost of living and support your tenants through referencing, insurance and reducing the cost of bills. Find out how an outsourced product solution may benefit your tenants and landlords with the risks that are being created by the ever increasing cost of living in the UK. 

Support your tenants with excellent customer servicee
Richard Dawson | GoToWebinar

February 2022
Our experts look at the changing environment of client accounting in the world of lettings and explain how PayProp helps agents to protect landlord and tenant funds.

Client accounting for letting agents
Bernadette Sheridan, Allison Nevins, Sophie Lang, Ian Potter and David Oliver | GoToWebinar