Property agencies can face a variety of risks in their everyday operations, many of which may lead to liability claims when unexpected incidents occur. Whether supporting staff, handling client interactions, conducting property viewings, or managing office operations, unforeseen events can have considerable impact on the business. A liability claim may result in financial strain, operational disruption and reputational damage. For property agents, understanding these exposures is an important step in managing risk effectively. Gallagher, Propertymark's insurance supplier, shares insight into the risks property agents may face and the types of protection that can help keep businesses resilient.

If a tenant raises a formal complaint about something that happened eighteen months into their tenancy, what would a typical property record show? Not what the agent remembers. Not what the landlord believes happened. What the documentation can prove, line by line, date by date. Propertymark Industry Supplier, Inventory Base, explores why this question matters now, in ways it never has before.

When it comes to deposit disputes in the private rental sector, one thing matters above all else: evidence. Not opinion. Not memory. And certainly not assumptions. What matters is time stamped, detailed and impartial documentation that shows exactly what condition a property was in at the start and end of a tenancy. Propertymark Industry Supplier, Inventory Hive, explains why inventory reports matter so much, what makes them stand up to scrutiny, and what can cause them to fall apart in front of a deposit adjudicator.

Letting agents and build-to-rent (BTR) operators continue to navigate a market where demand is high, but affordability checks are increasingly complex. With more renters facing stretched budgets, irregular income patterns, or limited UK credit history, passing referencing isn’t always straightforward — even for tenants who would otherwise make excellent long-term occupants. Propertymark Industry Supplier, flatfair, explores how guarantor-backed tenancies can make a meaningful difference.

The first phase of implementation will happen on 1 May 2026, introducing extensive reforms to the private rented sector. Letting agents play an important role in helping landlords understand and adapt to these changes, while ensuring their agency’s practices are adaptable to new legislation and remain compliant. Propertymark Industry Supplier Alan Boswell Group discusses what agencies need to do now to be prepared.

The UK rental market is on the brink of major reform, with the Act aiming to strengthen tenant protections and modernise the private rented sector. A central measure is the abolition of Section 21 “no-fault” evictions, expected to come into effect once the legislation is fully implemented. Propertymark Industry Supplier, Alan Boswell Group, explains how this change will significantly alter how landlords manage risk, making rent guarantee insurance (RGI) increasingly valuable as a safety net.

Cybercrime incidents can impact businesses of all sizes and industries, including property agencies. Propertymark industry supplier, Gallagher, is reminding all property agents about the importance of adequate risk prevention and management.

The long-anticipated Renters Reform Bill is due to land this year, and with it comes one of the most significant shifts in the UK rental market in decades: the abolition of Section 21 'no-fault' evictions. Once this change takes effect, landlords and letting agents will no longer be able to regain possession of their property without specific grounds. Propertymark Industry Supplier, Inventory Hive, explains why this will make robust documentation more important than ever.

This year, trees across Britain began shedding leaves weeks ahead of schedule. At a glance, it might seem like a charming sign of an early autumn - in reality, it’s a stress response. Propertymark Industry Supplier, Inventory Base, explains why this subtle ecological shift has very real consequences for the lettings sector.

Letting agents routinely use pooled client accounts (PCAs) to manage money for multiple landlords and tenants. These accounts are not only common, they’re also essential to agency operations. However, from a regulatory standpoint, they raise a key question; should banks perform due diligence on the letting agent (as the account holder), or on every individual landlord and tenant whose money passes through the account? Propertymark Industry Supplier, The Letting Partnership, examines the problem with PCAs, and how upcoming regulatory changes could improve the system.

Property agents looking to safeguard their business against financial loss can benefit from suitable office insurance. Offices and those who work within them can be exposed to risks such as theft, damage, or liability claims. Gallagher, Propertymark’s official insurance broking partner, explains the benefits and the potential business-saving cover it can provide.

The warmer months bring a surge of tenancy turnovers, from student lets ending around graduation, to families relocating during school holidays. For letting agents, this can be a hectic period with a high volume of move-outs to process. Propertymark Industry Supplier, the Tenancy Deposit Scheme shares best practices to help agents manage summer check-outs smoothly, ensure deposits are returned promptly, and minimise the chance of disputes.

In 2018, Propertymark Industry Supplier RentGuarantor launched with a clear purpose: to support people who deserved access to rental homes but were being turned away—not for financial reasons, but because they didn’t fit the system. RentGuarantor set out to provide an alternative, a support mechanism that helped tenants secure a place to live, while giving landlords and letting agents the confidence to say yes. Seven years on, they explain why their purpose hasn’t changed, but the scale has.

Inadequate or insufficient insurance cover may result in serious financial loss and can affect organisations of any size. Underinsurance can have potentially serious consequences for a business when they make a claim. Gallagher, Propertymark’s official insurance broking partner, explains the potential impact underinsurance can have.

From 14 May 2025, all UK letting agents will be required to check tenants, landlords, and other clients against the UK’s official sanctions list. If a match is found — or even suspected — agents will be legally required to report it to the Office of Financial Sanctions Implementation (OFSI). Sanctions checks are already a standard part of Anti-Money Laundering (AML) due diligence, but for the first time, these checks will now be a separate legal requirement in their own right. Propertymark Industry Supplier, The Letting Partnership, explores the new requirements.

With energy prices in the UK remaining volatile, both landlords and tenants are feeling the strain. For letting agents, this presents a critical opportunity to step in as a valuable intermediary—helping both parties navigate rising costs, understand new regulations, and adopt energy-efficient practices that protect everyone’s financial wellbeing.