Every visit counts: Knowing, recording & acting on hazards through the tenancy

Tenancies no longer have a fixed end, so visits are where hazards come to light. A hazard known but not acted on can mean a complaint, a civil penalty of up to £7,000 per Category 1 hazard and lasting reputational damage.

Starting from HHSRS as the common language of hazard that runs through lettings practice, Siân Hemming-Metcalfe from Inventory Base will follow a single tenancy through its first year, showing how the same defect plays out when it is left for the tenant to report and when it is picked up on a visit. She will map the visits an agency and its suppliers make to a let home, show how the HHSRS baseline indicators can help people who are not assessors notice and record what they see, and set out the arrangements that turn an observation into timely action, from dated reporting and triage to landlord authority in the management agreement.

Delegates will take part in a live triage exercise and leave with a readiness checklist, a set of practical templates to use with their teams and suppliers, and a clear sense of the evidence agents can contribute to the consultation before it closes.