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The UK Government has set out its plans for reform, with changes aimed at making transactions faster, clearer, and more reliable. The roadmap points towards a more structured, more digital, and more accountable system which aims to reduce delays and fall-throughs. It will also place greater expectations on agents to gather, explain, share, and manage information from the start of the process.
Property auctions can offer speed, certainty and access to properties that may not be available through the traditional sales market. However, analysis of complaint data from The Property Ombudsman (TPO) shows that consumer understanding cannot be left to chance. The findings suggest that consumers are entering the process without appreciating the risks, timescales, fees, or the point at which they become legally or financially committed.
Findings from the Housing, Communities and Local Government Committee inquiry into the affordability of home ownership have revealed that the home-buying and selling process is a painful experience that reduces motivation to move and slows down the housing market. These findings closely reflect our evidence and support our consistent calls for improvements for consumers and agents.
With the Senedd election approaching on 7 May 2026, housing remains a critical issue across Wales. All major parties recognise the need to increase supply and improve affordability, but their approaches differ significantly. The next Welsh Government will need to strike a careful balance between raising standards and maintaining investment, particularly in the private rented sector (PRS).