Programme

Tuesday 14 November
8:30 AM - 9:15 AM
9:15 AM - 9:30 AM
9:30 AM - 9:40 AM
9:40 AM - 10:20 AM
How improving compliance can make you stand out from your competitors
  • 40 mins
  • Speaker: James Munro, Head of the National Trading Standards Estate and Letting Agency Team (NTSELAT)
10:20 AM - 10:40 AM
10:40 AM - 11:20 AM
Advanced Personal Communication
  • 40 mins
  • Speaker: Gayle Audley, Grand Slam Business Performance
11:20 AM - 11:30 AM
Presidents’ update
  • 10 mins
  • Speaker: Richard Worrall, President, NAVA Propertymark
11:30 AM - 12:00 PM
12:00 PM - 1:00 PM
1:00 PM - 1:15 PM
Rightmove data and insights in your local area
  • 15 mins
  • Speaker: Timothy Bannister, Director of Property Science Innovation, Rightmove
1:15 PM - 1:30 PM
PayProp
  • 15 mins
1:30 PM - 2:10 PM
Dealing with difficult people to achieve a positive result
  • 40 mins
  • Speaker: Clare Yates, CY Training Works
2:10 PM - 2:40 PM
Understanding PRS Statistics
  • 30 mins
  • Speaker: Gary Trent, PRS Stakeholder Lead, Valuation Office Agency (VOA) Rent Officers
2:40 PM - 3:00 PM
3:00 PM - 3:40 PM
Lettings Legal Update
  • 40 mins
  • Speaker: Alex Jeffery, Partner, Bright Solicitors
3:40 PM - 4:15 PM