Training courses

As market leaders in the property industry, we pride ourselves on having a training satisfaction level of 97% and all our courses are delivered by industry experts.

We offer training at foundation, intermediate and advanced levels, catering for everyone at different stages of experience and covering all areas of property related subjects. Members, don’t forget attending a training course counts towards your annual Continuing Professional Development (CPD) requirement.

Filters
Topic
Audience
Displaying 24 results
Foundation
90 Days Planning

This course will help you create and execute highly powerful business activity that will drive you towards your major goals 90 days at a time.

Foundation
How to be a Social Media Success

Learn how to be a social media success in just ten minutes a day. Build your business online and create a pipeline of leads without the need for cold ...

Foundation
Customer Focus

This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting ...

Foundation
Objective Setting

This course equips managers to better set team objectives in line with an organisation’s strategy whilst also incorporating individual targets and mot...

Foundation
Performance Capability

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Performance Management

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Records Management

Managing information properly is vitally important for an organisation of any size and keeping solid records can be one of the most important assets o...

Foundation
Sickness Absence

Every year 190 million working days are lost due to sickness absence in the UK, this course provides a framework to resolve absence issues quickly, fa...

Foundation
Soft Skills for Customer Service

This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.

Foundation
Treating Customers Fairly

This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what t...

Foundation
Making Appraisals Count

Help inspire employees to reach their potential while focusing on what makes the biggest impact on an agency business.

Foundation
Mastering Communications to Increase Profit

From the power of storying telling to productive conversations, this course will provide you with effective interaction methods to gain a competitive ...

Foundation
Interviewing Skills

Selecting the right candidate for a role is good for business performance and keeps recruitment costs to a minimum.

Foundation
Leadership and Management Standard

Developed by industry professionals for industry professionals, this course will help lift you and your business from good to great.

Foundation
Preparing Your Business For Sale

Some businesses sell for more than ten times profit whilst others sell for less than one times profit. This course will show you how to increase the v...

Foundation
Property Photography

Studies show that you are more likely to get faster sales with better images because they can increase the property's perceived value in the eyes of p...

Foundation
Finance for Non-Finance Managers

Tackle the jargon and complexity that often makes finance difficult without an accounting background.

Foundation
Handling Difficult Conversations

This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.

Foundation
Keep the hackers at bay

Find out five simple ways to keep hackers at bay both at work and whilst working from home without being a tech genius.

Advanced
Video in Agency - Advanced

The advanced sessions look at how you are using video content in your agency and offer suggested improvements on how you can maximise your current con...

Foundation
Video in Agency - Foundation

Video has never been more prevalent in marketing, agents are seeing great results from adopting basic video content into their businesses.

Foundation
Equality and Diversity

This course outlines the legal responsibilities of a business when it comes to creating a respectful and inclusive workplace. 

Foundation
Dealing with Disciplinary Matters

Equip yourself as a manager to take disciplinary action where it is required to achieve and maintain acceptable standards of behaviour.

Foundation
Dealing with Grievances

Use our proven process to quickly resolve grievances quickly, fairly and consistently. Focus on the importance of policy and use our step-by-step to m...