Leadership and Management Standard
This is the perfect course if you're responsible for getting results and building a better business through lead generation, conversion and customer fulfilment.
Advanced personal communication
With the emphasis on behavioural styles, relationship awareness and neuro linguistic programming, equip yourself with the skills and knowledge to be able to recognise the behavioural styles of others, as well as your own. Realise the importance of flexing your own personal style and to act wisely in inter-personal situations to get the best out of other people.
Select the right people for the roles, set expectations, motivate and develop your staff. Gain an understanding of the importance of SMART objectives and a robust review process.
Building your high performing team
Everyone wants to be part of a high performing team. Recognise the characteristics of a high performing team, how to apply the Tuckman Model of Team Formation and explore the concept and importance of knowing your own and your team's preferred roles.
Leadership and management
Successful leadership and management has never been a greater challenge. Work through the differences between leadership and management and realise how your leadership style can influence the productivity and morale of an individual and your team.
Coaching and delegation
Explore various coaching models and the importance of a structured coaching conversation and ultimately delegation to unlock a person's potential to maximise their own performance.
Fundamentals of success
Balance your own work and home life and recognise ways in which you can be more effective and efficient, with emphasis on good time management and being able to work smarter—not harder.
Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.
Our face-to-face courses adhere to the latest Government safety advice and you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.
The safety of our staff and members remains our highest priority and we offer a full range of digital learning opportunities. All face-to-face courses organised by Propertymark will be conducted fully in line with the latest Government guidance.
If you or someone in your household are experiencing symptoms on the day or prior to the meeting, please inform us so we can cancel your booking and offer your place to our waiting list. If you have any questions please contact our Courses team on 01926 417 787 or email [email protected]
Related courses and information
From the power of storying telling to productive conversations, this course will provide you with effective interaction methods to gain a competitive edge.
Raise your awareness of money laundering activities and better equip yourself to minimise the risks by knowing what to look out for.
Principal, Partner or Director (PPD) members can use the Employment Advisory Service to get free quality legal support from WorkNest (formerly Ellis Whittam).
This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.
This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.