Leadership and Management Standard
This is the perfect course if you're responsible for getting results and building a better business through lead generation, conversion and customer fulfilment.
Related courses and information
Mastering Communications to Increase Profit
From the power of storying telling to productive conversations, this course will provide you with effective interaction methods to gain a competitive edge.
Anti-Money Laundering — Introduction
Raise your awareness of money laundering activities and better equip yourself to minimise the risks by knowing what to look out for.
Employment and Health & Safety Advisory Service
Principal, Partner or Director (PPD) members can use the Employment Advisory Service to get free quality legal support from WorkNest (formerly Ellis Whittam).
INACTIVE: Handling Difficult Conversations
This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.
Complaints Handling and Reputation Management
This course uses real-life case studies and offers step-by-step guidance on how to manage consumer expectations and respond in a manner that will preserve (and even enhance) your company’s reputation.