Housing Insight Report: January 2026

Prioritising clear, proactive communication, ensuring transparent agreements and fees, and keeping robust records of actions and transactions are the top ways agents can reduce the likelihood of complaints escalating to formal disputes in an increasingly regulated housing market. The findings from The Property Ombudsman (TPO) reinforce the value of strong training, clear processes, and high service standards in maintaining trust with consumers and protecting the reputation of the sector.

The 2025 data reveal a sharp rise in consumer complaints across the property sector, with a 47% increase compared with 2024 and a 77% rise since 2023. While many cases are resolved quickly, the figures highlight the types of issues that most often lead to disputes and where improvements can help prevent problems from escalating.

The Q4 2025 Auctions Barometer reveals a sector gaining confidence as base rates ease and digital innovation accelerates. With rising lot numbers, strong reserve price performance, and online formats leading the way, the report highlights how auctioneers are adapting to economic shifts while continuing to deliver results for buyers and sellers across the UK.

Latest insights reveal the sector is showing growing resilience, with easing inflation, a lower base rate, and rising rents helping to rebuild confidence despite ongoing structural challenges. Shifting consumer behaviour, targeted regeneration, and smarter use of data and technology are set to define the next phase of commercial property growth.