Stay ahead in the PRS with landlord and tenant Insights: TDS Research

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With phase one of the Renters’ Rights Act now in force, what are the emerging trends and compliance risks shaping the private rented sector? 

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Join Dr Jennifer Harris, Head of Policy, Research and Social Impact at the TDS Charitable Foundation, as she shares insights from the 2026 Voice of the Tenant and Voice of the Landlord surveys, based on responses from more than 2,000 tenants and 2,000 landlords across the UK.

Designed for letting agents, this session will explore what the findings mean in practice, including awareness of the Act, landlord behaviours, emerging compliance risks, and how agents can support both landlords and tenants to adapt confidently to the new legislative landscape.

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Speaker

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Jennifer Harris

Head of Policy, Research and Social Impact, TDS

Dr Jennifer Harris is Head of Policy, Research and Social Impact at TDS, where she leads a department that supports an impartial, evidence-based approach towards improving standards in the private rented sector.

Jennifer oversees a range of research projects exploring issues relating to the private rented sector. This includes a nationally representative ‘Voice of the Tenant’ and ‘Voice of the Landlord ’ survey, conducted annually.

She leads the TDS Charitable Foundation, which funds resources for tenants, landlords and letting agents, including the "My Housing Issue" Gateway, which helps both private and social tenants understand their rights and access redress for their housing problems. The charity is also leading innovative homelessness partnerships, including with Crisis and DENS, which aim to improve access to the private rented sector for people experiencing homelessness. 

Jennifer holds a PhD from the University of Bristol Law School. Before joining The Dispute Service, she led the Raising Standards in the UK Private Rented Sector research programme within the UK Collaborative Centre for Housing Evidence (CaCHE), and she also worked as the Research Manager at the national organisation Homeless Link.

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