Best practice in complaint handling

This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.

At the end of this training session, you will:

Understand the importance of creating great first impressions
Appreciate why establishing and maintaining trust is vital
Understand what can happen when things go wrong
Respond positively to negative feedback
Handle complaints professionally and sympathetically
What to expect from customers when they make complaints
How to manage expectations.

Virtual classroom vs face-to-face

Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

Course dates

Start: 13 Dec 2023 - 9:15
End: 13 Dec 2023 - 16:30

Best Practice in Complaint Handling - Propertymark Westminster - London

Non-Member Cost: £260 (+VAT)
Member Cost: £189 (+VAT)

Spaces available

Book now

Start: 10 Jan 2024 - 9:30
End: 10 Jan 2024 - 13:00

Best Practice in Complaint Handling

Join waiting list

Start: 27 Mar 2024 - 9:15
End: 27 Mar 2024 - 16:30

Best Practice in Complaint Handling - Propertymark Westminster

Non-Member Cost: £260 (+VAT)
Member Cost: £189 (+VAT)

Spaces available

Book now

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Meet Your Trainer

CY Training Works

Clare has worked in the property industry for nearly 30 years. Starting out as a part-time weekend receptionist, her career has taken her from estate agency to new-build sales, holiday cottages, panel management and B2B sales but she is most well-known as a training consultant.

Clare has worked with some of the largest estate agents and law firms in the country, helping them to generate more business, improve customer care, improve sales progression and cross-sell related services.

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