Best practice in complaint handling

This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.

At the end of this training session, you will:

  • Understand the importance of creating great first impressions
  • Appreciate why establishing and maintaining trust is vital
  • Understand what can happen when things go wrong
  • Respond positively to negative feedback
  • Handle complaints professionally and sympathetically 
  • What to expect from customers when they make complaints
  • How to manage expectations.

Course dates

Start: 13 Dec 2023 - 9:15
End: 13 Dec 2023 - 16:30
Best Practice in Complaint Handling - Propertymark Westminster - London

Non-Member Cost: £260 (+VAT)
Member Cost: £189 (+VAT)

Start: 10 Jan 2024 - 9:30
End: 10 Jan 2024 - 13:00
Best Practice in Complaint Handling
Start: 27 Mar 2024 - 9:15
End: 27 Mar 2024 - 16:30
Best Practice in Complaint Handling - Propertymark Westminster

Non-Member Cost: £260 (+VAT)
Member Cost: £189 (+VAT)

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