Best practice in complaint handling

At the end of this training session, you will:

• Understand the importance of creating great first impressions
• Appreciate why establishing and maintaining trust is vital
• Understand what can happen when things go wrong
• Respond positively to negative feedback
• Handle complaints professionally and sympathetically 
• What to expect from customers when they make complaints
• How to manage expectations

Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on. 

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

This course is also available as in-house training in your office for groups of five to 20 people. This is an extremely cost-effective way of training larger groups. You just need to provide the coffee and the venue and we'll provide our highly experienced trainers and the course materials.

To discuss your options and to get a quote call the courses team on 01926 417 780 or email [email protected].

Join our waiting list if the face-to-face course date you'd like to attend is fully booked, we will then contact you if a space becomes available. Send us an email with your name, preferred contact details and how many places you would like to [email protected] or call 01926 417 780.