PropCall: Out of hours call handling
Working to support letting agents, block managers, student housing, local authorities and social housing providers, our UK-based team of trained property managers, acts as an extension of our clients operation, answering resident/tenant calls 24/7, 365 days a year in their company name. Using intelligent triaging and smart video diagnostics, we significantly reduce avoidable callouts, lower costs, and improve both tenant and staff satisfaction.
Key benefits of our service include:
- Lowering operational costs through efficient call handling and contractor coordination.
- Reducing carbon emissions with video triage before sending contractors.
- Working with preferred contractors or our trusted network.
- Providing transparency with detailed reports, CRM integration, and 30-day call recordings.
- Enhancing tenant satisfaction and reputation with round-the-clock professional support.
- Supporting staff wellbeing by removing the burden of out-of-hours calls.
Offer to members
Discounted onboarding fee from £299.99+VAT to £99+VAT for any PropCall service package, apart from PropCall Lite.