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Propertymark’s 2025 Compliance inspections find that less than 50% of agents are compliant with Material Information requirements and could be vulnerable to enforcement action.
Propertymark’s Compliance Team have dealt with 421 enquiries from Trading Standards Departments in connection with the failure to either belong to a CMP scheme at the relevant time, or for a failure to display valid certificates.
Phil Spencer has the biggest following among property consumers, and his support carries real weight—people trust a familiar voice and want the reassurance that their agent is Accredited by Propertymark.
Despite acknowledging concerns from Propertymark and others that property firms find pricing more complex because of tax, fees, and other variables, the Competition and Markets Authority (CMA) has pressed ahead with publishing generic guidance on price transparency under the Digital Markets, Competition and Consumers Act 2024. From 6 April 2025, the DMCCA replaced the Consumer Protection from Unfair Trading Regulations, so the CMA’s approach will shape day to day advertising for every agent.