Propertymark keeping agents compliant to avoid fines

As the leading regulator for the sector, Propertymark is launching a service called Calm about Compliance which will bring our expertise to the sector where our auditors work alongside agents at their offices.

Compliance word cloud

The initiative is in response to demand from Propertymark members and increased enforcement activity from Trading Standards to provide reassurance and save money for agencies. This is a heavily subsidised service that has been developed by the professional body to support members.

Propertymark members operate in a landscape of piecemeal regulation, sporadically updated and often contradictory. Enforcement action is on the increase and with it, heavy fines.

Our team of experienced auditors will be available to advise, educate and inform estate, letting, commercial and auctioneer agents on a 1:1 basis on compliance, helping to avoid the hazards that regularly generate local authority fines worth tens of thousands of pounds.

Leading Compliance Regulator for the Property Sector

With resources stretched, few agents can be up to date on every area of compliance all the time. Calm about Compliance will see visits to agents’ offices daily to identify areas that are vulnerable to enforcement action and help Propertymark members make the necessary changes they need before they get fined or prosecuted.

The knowledgeable compliance support experts will visit branches on an agreed date to work with agency staff for around three hours, focusing on areas including (but not limited to) anti-money laundering, client money protection, data, and consumer protection.

Very good hour and a half, you think things were done correctly when there is room for improvements. Provision of the visit is a good benefit from Propertymark.

Michael Glover The Property Agency Limited

In this ever-changing industry it’s reassuring knowing you’re doing everything to Propertymark’s high standards and we welcome these audits.

Daniel Hanks MARLA Balgores Lettings

The visit was very worthwhile and made us put time aside to closely examine our procedures, the advice we received was clear and very helpful and moving forward will assist in making improvements.

I would say to any member the auditor was friendly and professional and that it was a positive experience I would thoroughly recommend. As members of Propertymark we all want to provide the best service so its also reassuring for somebody outside of your own organisation to give you a thumbs up.

Donna Barrett Smith Gilson Bailey Lettings Limited
Compliance button being pressed by finger
Calm about compliance

Calm about Compliance brings our expertise, as the sector's leading professional body, into your office. Our team of experienced auditors will advise you 1:1 on your agency’s compliance, helping you avoid the hazards that regularly lead to local authority fines.