From obligation to advantage: Turning standards into a competitive edge

Letting agents shoulder huge responsibilities when it comes to handling client money, from CMP requirements to deposit protection rules to maintaining accurate financial records. Much of that work goes largely unnoticed by the landlords and tenants who rely on it.

But what if that changed?

Rosie Ribbans and Matt Kemp-Smith from The Letting Partnership will explore why compliance is no longer just a back-office obligation and how forward-thinking agents are turning their professional standards into a genuine competitive advantage.

With landlords more cautious than ever about who manages their properties, and tenants increasingly aware of their rights, the ability to demonstrate verified standards is becoming one of the most powerful tools an agent can have. The agents who recognise this are already winning more instructions. The question is whether you're one of them.

The Letting Partnership: Client accounting

The Letting Partnership was created with the express purpose of supporting and promoting professionalism within the property industry specifically in the areas of client accounting and Client Money Protection.

Speakers

Matt Kemp-Smith

Business Development Manager, The Letting Partnership

Matt joined The Letting Partnership in 2018, bringing with him five years of hands-on experience in lettings and estate agency. As Business Development Manager, he works closely with agents across the UK to help them get the most from TLP's assurance services. Having worked on the agency side himself, Matt has a genuine understanding of the commercial pressures agents face and the opportunities that stronger professional standards can unlock.

Rosie Ribbans

Head of Audit and Assurance, The Letting Partnership

Rosie joined The Letting Partnership in 2014 and now leads our Audit team. With wide experience including tenancy contracts, referencing, and compliance, she understands the challenges letting agents face. Rosie oversees the delivery of our financial HealthCheck and DepositAudit services and plays a central role in our growing suite of audit solutions.