Renters' Rights Act Roadshows - London

Gemma is Head of Assessment and Early Resolution at The Property Ombudsman and has more than 12 years of experience in dispute investigations and resolution. She joined TPO in 2013 having previously worked in the legal sector where she assisted with civil litigation and employment disputes, as well as having experience in estate and letting agency. Gemma is passionate about resolving disputes in the most efficient and effective way for the parties involved and improving standards in the industry. 

Christian has worked in the industry since 2010 when he founded tenant referencing company Van Mildert. The business grew to working for about 1,000 or so letting agents, carrying out over 200k references a year. Rightmove acquired the business, now known as Rightmove Landlord and Tenant Services (RLTS) in 2019. Since then, Christian has worked for Rightmove as Head of Lettings Proposition, Director of Agency Partnerships and continues to be on the board of RLTS.

Timothy joined Propertymark in July 2015 and leads on the organisation’s policy and campaigns activity across Westminster, the devolved parliaments, and local authorities. He authored Propertymark’s The Future of Renting position paper and wrote Propertymark’s best practice guidance to help agents operate during the pandemic. Timothy also created the policy proposals for the Leasehold: A Life Sentence research report.

Before Propertymark, Timothy worked as a political advisor in Westminster for a former Business Minister and Government Whip and spent a period of time as a Caseworker and Researcher for Members of the European Parliament.

Jason is a vastly experienced sales and auction expert with a demonstrated history of building and growing companies. He worked in agency as both agent and supplier for over 25 years and is passionate about delivering excellent customer service and results. Jason takes pride in development, training and nurturing of all the team and watching them flourish. Multi-award winning in both agency and suppliers’ category from EA Masters, Sunday Times and Negotiator Awards.

As the Renters Rights Act 2025 expands council enforcement powers, Des Taylor, Casework Director at Landlord Licensing & Defence explains how these changes tighten regulation and what they mean in practice. He is one of England’s leading authorities on landlord enforcement, licensing and Rent Repayment Orders. With decades of frontline experience defending landlords and agents against penalties and tribunal claims, his expertise is unmatched. He shares real cases delivered with sharp insight, entertaining and unfiltered, bringing blunt truth and practical clarity to property compliance.