A new legal requirement for agents
The Information Sheet explains how tenants’ rights and responsibilities will change under the new legislation. It must be issued to existing tenants by 31 May 2026, and failure to comply could result in fines of up to £7,000 per tenancy.
Who must receive the Information Sheet?
Agents must ensure that each named tenant receives the document where the tenancy:
- Is an assured or assured shorthold tenancy
- Was created before 1 May 2026
- Has a written record of terms (including partially written agreements)
Lodgers are excluded from this requirement.
For tenants with verbal agreements, agents cannot use the Information Sheet. Instead, they must provide written details outlining the key terms of the tenancy.
Strict rules on how it is served
The Information Sheet is only valid if it is the official version downloaded from GOV.UK and must be shared in full, without alteration.
Acceptable methods include:
- Providing a printed copy in person or by post
- Sending the PDF as an attachment via email or text message
Importantly, sending a link alone is not compliant, which may require agents to review current communication processes.
Letting agents carry the responsibility
Where a letting agent manages a property, they are legally responsible for issuing the Information Sheet, even if the landlord has already done so or intends to do so.
It is recommended to retain evidence that the Information Sheet has been provided to each tenant (for example, email records, electronic or signed acknowledgement).
This reinforces the central role agents play in ensuring compliance and protecting tenants during the transition to the new tenancy regime.
Renters' Rights Act 2025 Toolkit
The toolkit breaks down the Act and helps you to inform your landlords and tenants. It includes guidance, training, fact sheets, FAQs, and resources to help you prepare for the changes.
New tenancy forms also on the way
Alongside the Information Sheet, the UK Government has published example tenancy forms covering processes such as possession notices and rent changes.
These early versions are for reference only and must not be used. Final, legally compliant versions will be made available from 1 May 2026 via the official assured tenancy forms webpage.
Support for members
This development signals a significant operational change for letting agents. Members should:
- Audit their tenancy portfolios to identify affected tenancies
- Put processes in place to issue the Information Sheet correctly and on time
- Train staff on compliant delivery methods
- Prepare for further documentation changes from May 2026
Propertymark provides practical guidance, webinars and resources to help agents navigate the transition and prepare their businesses with confidence. Propertymark Members—check your communication preferences to ensure you are receiving newsletters and legislative updates to stay informed every step of the way.
