Agents’ involvement is voluntary
Landlords must register themselves, start each property registration and pay the annual registration fee. Where a landlord chooses to involve their agent, the service will send the agency a link to enter certain information. Agents can also use this link to keep those sections of the registration up to date.
We encourage members to discuss the process with landlord clients before launch and agree in writing who will provide and maintain the information.
What agents can submit
When starting a property registration, a landlord can provide an email address for their agency. The service will then send a unique access link for that property.
Agents can use the link to provide:
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Details of any House in Multiple Occupation (HMO), additional or selective licences.
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The number of tenants and households.
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Whether the property is furnished, partly furnished or unfurnished.
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The rent charged and any bills it includes.
Agents can also provide compliance certificates and the relevant issue or expiry information. These are the gas safety certificate, where the property has a gas supply; Electrical Installation Condition Report (EICR) or Electrical Installation Certificate (EIC); and energy performance certificate (EPC).
Landlords will receive a notification of any information their agent submits.
Accuracy and the 28-day deadlines
Agents are responsible for the accuracy of property information they submit. Members planning to use the service should check their records in advance and resolve any gaps with their landlord clients.
Landlords remain responsible for ensuring the required information is provided. The guidance warns that if it is not submitted within 28 days of the registration being started, the property’s registration will become inactive and the landlord may breach their legal duties. The service will send landlords a reminder about missing information during this period.
Landlords must also keep information up to date within 28 days of a change. This could include a change in rent or the number of occupants, or a certificate expiring and being replaced. Agents can make these updates on the landlord’s behalf using the same property access link.
How teams will access the service
Each property will have its own access link. The first person to use it will be asked to set a password, which will be needed for future updates. Anyone within the agency who has the link and password can update the relevant sections. This allows different departments to maintain different parts of a registration.
Members should plan how to store these details securely and ensure the right staff can access them. Agencies cannot reset passwords themselves. If a new password is needed, the landlord must cancel the existing access link and send a new one.
Which properties need to be registered?
During rollout, registration will be required for properties let under an assured periodic or regulated tenancy at the regional deadline, and properties which become let after that deadline. The service will launch regionally, starting in the West Midlands on 15 December 2026.
| Region | Registration period starts | Deadline: before midnight |
|---|---|---|
| West Midlands | 15 December 2026 | 14 March 2027 |
| East of England | 15 January 2027 | 14 April 2027 |
| East Midlands | 15 February 2027 | 14 May 2027 |
| South East | 15 March 2027 | 14 June 2027 |
| Yorkshire and Humberside | 15 April 2027 | 14 July 2027 |
| North West | 15 May 2027 | 14 August 2027 |
| North East | 15 June 2027 | 14 September 2027 |
| London | 15 July 2027 | 14 October 2027 |
| South West | 15 August 2027 | 14 November 2027 |
Advertising requirements will follow later
In a future phase, landlords and properties will need to be registered before properties can be marketed or advertised to let. This will include unoccupied properties.
At that stage, agents will need to confirm that both the landlord and property are registered before marketing. Adverts will also need to include both registration numbers: the landlord number in the format L-XXXX-XXXX and the rental property number in the format P-XXXX-XXXX.
These advertising requirements are separate from the initial rollout.
Preparing your agency
We encourage members to identify the deadlines that apply to their portfolios and agree the support they will offer each landlord. Teams should check the information and certificates they hold, allocate responsibility for submissions and updates, and establish a secure way to manage property access links.
The guidance also reminds letting agents and property managers that they must belong to a relevant redress scheme to undertake this work.
