Feedback from letting agents and landlords revealed communicating inspection visits with tenants and co-ordinating those visits with teams has historically been difficult to achieve, can be a logistical and costly nightmare – and a huge admin time-drain.
Tenant communications via manual emails and telephone calls take up hours of unnecessary time. Poorly planned, those visits can also incur additional time on the road and mounting fuel costs.
Automated tenant workflows
The development into the Diary and Maps Add-on functionality has been extensive resulting in automated tenant workflows to reduce office administration time, with an easy-to-use map view to assign inspections to team members so property inspections can be carried out with less office admin time.
The add-on seamlessly integrates with staff diaries, schedules, and a map view of the area. The functionality also automatically schedules recurring interim visits, sends appointment details to tenants in-app, manages tenant confirmation and reschedules based on real-time inspector availability.
Another key feature includes Google Map integration to visually plan the best route for an inspector’s day, with travel time calculation, mileage monitoring and carbon footprint tracking.
LRG were looking for a way to connect properties, tenancies and reports with diary entries, in order they could harness KPI data. For example, how many interims were completed this month, how many didn't go ahead and why didn't they go ahead. Of course, that's not to mention the travel time and distances for each inspector out in the field, in order to coordinate efficient routes with ease.
Inspection dates become fluid, in that tenants can ask for a more convenient date with the click of a few buttons. LRG can then approve or edit these requests, also at the click of a few buttons – avoiding the email tennis.
We are delighted to have worked with Hive to create what we feel will be a fantastic addition to our systems. Not only will it really work to assist our teams with efficiencies, it will also provide an even better tenant journey.
The scheduling system delivers tenants the ability to suggest the dates of their appointments based upon team availability using the online diary (when needed) and also automatically offers the frequent communication that we feel a tenant wants when an interim visit is due.
Hive has created a great product which will fit the needs of not only our teams but also our customers.
Property managers, letting agents and landlords can learn more at Inventory Hive.
Inventory Hive: Property inspection software
Inventory Hive is a cloud-based property reporting and 360° virtual tour software, allowing for market leading paperless management of inventories, check-ins, interim visits, comparative check-outs, custom reports and easy to use virtual tours.
