Help and Advice for Tenants

Law Gavel

The Tenant Fees Act—a guide for tenants

From 1 June 2019, the Tenant Fees Act comes into force in England, meaning landlords and letting agents cannot charge additional fees that are not considered “Permitted Payments”, under the Act, to tenants. Read more...

Agent logos

Guide to agent logos

When looking for a letting agent, you're likely to come across various logos for different schemes and membership bodies. Find out which ones your agent should definitely be showing and what they all mean for you. Read more...

renting tips

Top tips for renting

When deciding to rent a home, there can be a lot of unanswered questions and it can often feel overwhelming, confusing and even a tad scary at times. Our guide provides a checklist of what to look out for and detailed information on each stage of the rental process. Read more...

packing boxes

What to do at the end of your tenancy

Moving out of a rented home is never a simple process, and if you’re coming to the end of your tenancy, this guide will help you understand what you need to do next. More info...

Student guide to renting

Student guide to renting

Rogue agents can cause students stress and loss of money. Our guide informs students how they can ensure their tenancy runs smoothly. More info...

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Renting with Pets

Making a house a home can be even easier when you have a pet, but it isn’t without its risks. More info...

key and contract

Assured Shorthold Tenancies (AST)

As a tenant, your tenancy will likely be considered an Assured Shorthold Tenancy (AST). There are certain rights you and your landlord have under an AST, as well as common clauses you will come across that will apply to most tenancies. This guide looks at what ASTs are, how they protect you and what rules they put in place. More info...

piggy bank

Tenancy Deposit Guide

Before renting a property, tenants will usually hand over a security deposit to a landlord or letting agent. This money protects the landlord should a tenant break any terms of the rental agreement. More info...

estate and letting agents

Regulation of Property Agents (RoPA)

In July 2019, a report was given to Government by the Regulation of Property Agents working group, outlining how letting and estate agents should be regulated in future. But what will this mean for landlords, tenants and homeowners? More info...

eviction notice

What's Happening to Section 8 and Section 21?

The Government recently announced plans to remove Section 21 of the Housing Act 1988 and improve Section 8 eviction grounds. More info...

letting agents

How to choose a letting agent

Follow these top tips to choose a letting agent that will find the property that suits you and your budget. More info...


How to Complain About Your Letting Agent

You have the right to complain about your letting agent or landlord, providing the complaint is legitimate. We’ve put together examples of complaints you may have and how to properly report them. More info...

Looking to rent

Deposit-free renting schemes

Check out our fact sheet on the alternatives to the traditional ‘cash’ tenancy security deposit. Companies often referred to as a ‘deposit-free’ or a ‘deposit replacement’ scheme are gaining traction, with a number of new suppliers emerging. More info...


Renting jargon explained

If you’re thinking about renting, you could be forgiven for finding the process a little overwhelming; lengthy contracts, difficult to read paperwork, not to mention the confusing language—what does it all mean? More info...

Unfit home

Fitness for Human Habitation UK

Privately rented properties in the UK have certain standards of living they need to adhere to, by law, so that the property is safe, comfortable and suitable to be lived in. Tenants should be aware of their rights and responsibilities in terms of their property's fitness for human habitation. More info...


Legally subletting

Sub-letting is when a tenant lets out part of the property they are renting to another tenant. There are important rules and responsibilities for landlords and tenants to be aware of when sub-letting. More info...

Universal credit

Universal Credit — am I eligible?

Universal Credit supports people who are out of work or on a low income. It was designed to make sure you are better off in work than on benefits. More info...

Regulated letting agents

Is your letting agent regulated?

The UK's Private Rented Sector can be a confusing place. With housing under the remit of the devolved governments, it means that the rules can vary quite dramatically across the different countries. More info...

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Right-to-Rent — what does it mean for a tenant?

We outline everything you need to know about how Right to Rent checks are undertaken and what they mean to you as a tenant. More info...

Women in Bedroom

Seven tips for a harmonious house share

As the cost of getting on the housing ladder continues to soar a house-share is becoming popular for all ages, particularly those in larger cities where the cost of living is typically higher. More info...

Transform your rented home

Make your rented house feel like home

Don’t let renting a house stand in the way of your design aspirations. With a pinch of imagination, you can transform your rented home. More info...


A guide to co-living

For many young professionals, moving to a new city and finding somewhere to live can be tricky. Renting with others could mean being tied into a long tenancy with people you might not get along with, and living alone can be expensive and lonely, so what other options are there? More info...

customers in branch

More than half of Brits face issues with rogue property agents

More than half of those who bought, sold or rented a home in the last five years had issues with their estate or letting agent. However, the majority didn’t check if their agent was regulated or part of a professional body before signing the contract. More info...

Boost Your Credit Score

Boost your credit score by renting

Through frequent rent payments with The Rental Exchange you will be able to improve your credit score and suitability as a homeowner or just a future tenant. More info...

How we Protect you

How we protect you

You need an agent that you can trust and rely on when issues arise. The quality of the agent makes a real difference. More info...

Getting your Deposit Back

Getting your deposit back

Have you considered what you need to do in order to get your deposit back for your current pad? More info...

Moving Home

Moving home

Moving house can be one of the most stressful things you will ever have to do, read our advice to make it a little easier. More info...

Avoid Rental Fraud

Avoid rental fraud

Don't be tricked into paying an upfront fee to rent a property which in reality does not exist. More info...


Use the links below for more information on renting in a particular country.

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Principled, Professional, Propertymark Protected

If you're searching for a property to rent, you need an agent that you can trust and rely on. The quality of the agent makes a real difference. Find a Propertymark Protected letting agent in your area.

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The Mayor of London is working with most of the London Boroughs to create a database of Landlords and Agents that have been caught breaking the rules. 

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