Audience
Letting agents
Applies to
England and Wales
Duration
12 month enrolment
Study mode
Distance learning
Overview
What will be covered?
This programme is made up of four units. For more information on each unit's learning outcomes open the panels below.
Unit 1: Health and Safety, Security and General Law
Unit code: COM1 | England, Wales and Northern Ireland
Unit code: SCOM1 | Scotland
Understand the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.
Learning outcomes:
- Understand health and safety at work legislation and its relevance in and out of the workplace
- Understand the issues around keeping safe when visiting property and maintaining a secure system when dealing with keys
- Understand the general legal concepts relating to the provision of property services
- Understand the common law duties of agents and agents’ authority
- Understand the basic elements of the law of contract
- Understand the basic elements of liability outside the law of contract
- Understand the basic concepts of land law
- Understand the basic concepts of discrimination
- Understand the requirements of the data protection legislation
- Understand the requirements of the legislation dealing with the handling of money
Unit 2: Customer Service within the Property Sector
Unit code: CSPS1
Covers customer relations in a business environment and the general principles of customer service in the property sector. Includes the importance of record keeping, particularly when dealing with complaints and dispute resolution.
Learning outcomes:
- Understand the range of property related services that can be offered and promoted
- Understand the principles of customer service and customer relations
- Understand the importance of administration procedures and record keeping
- Understand the complaints and disputes procedures
Unit 3: Introduction to Residential Property Letting Practice
Unit code: IRPLP | England and Wales
Learn about the type of occupation rights offered to occupiers/tenants and factors that affect the rents that can be charged. This unit covers the relationship between agent and landlord, occupier and/or tenant; the statutory checks that must be made relating to a property and the protection that must be offered.
Learning outcomes:
- Understand the different types of residential occupation
- Understand the fundamental legislative provisions and Codes of Practice that affect the lettings market
- Understand the relationships between the agent and the landlord(s)
- Understand the relationship between the agent and occupier(s)
Unit 4: Introduction to Residential Property Management Practice
Unit code: IRPMP | England and Wales
This unit looks into the obligations an agent assumes when undertaking the management of a property. It includes maintenance and repair obligations, processes to fulfil those obligations, the renewal and ending of a tenancy agreement and methods of dispute resolution.
Learning outcomes:
- Understand the ongoing obligations of the parties concerning condition and safety of property
- Understand the ongoing obligations to the parties concerning management of properties
- Understand the ways in which occupancy/tenancy agreements could be continued or ended
- Understand how to deal with deposit returns and disputes
This study programme is suitable for membership of ARLA Propertymark at Associate grade.
