This qualification is for letting agents
Offered as both a Level 2 Award in England and Wales, as well as a Level 5 Award in Scotland.
This is a Level 2 qualification in England and Wales and a SCQF Level 5 qualification in Scotland.
Registration fee: £50 | Exam fees: £62.50 per exam
Cost: £300 (registration, four exams and certification)
For learning material pricing visit our learning resources page
What will be covered?
This qualification is made up of four units. For more information on each unit's learning outcomes open the panels below.
Understand the general concepts of law relevant to a property professional. It deals with the historical development of the law as well as current concepts, relevant statute and common law.
COM1 — Level 2/3 (England, Wales and Northern Ireland)
SCOM1 — Level 5/6 (Scotland)
- Understand health and safety at work legislation and its relevance in and out of the workplace
- Understand the issues around keeping safe when visiting property and maintaining a secure system when dealing with keys
- Understand the general legal concepts relating to the provision of property services
- Understand the common law duties of agents and agents’ authority
- Understand the basic elements of the law of contract
- Understand the basic elements of liability outside the law of contract
- Understand the basic concepts of land law
- Understand the basic concepts of discrimination
- Understand the requirements of the data protection legislation
- Understand the requirements of the legislation dealing with the handling of money
Understand the importance of customer relations in a business environment and the general principles of customer service, in the context of work done in the property sector. You will look at the importance of record keeping, particularly when dealing with complaints and dispute resolution.
Unit code: CSPS1
- Understand the range of property related services that can be offered and promoted.
- Understand the principles of customer service and customer relations
- Understand the importance of administration procedures and record keeping
- Understand the complaints and disputes procedures
Learn about the type of occupation rights offered to occupiers/tenants and factors that affect the rents that can be charged. This unit covers the relationship between agent and landlord, occupier and/or tenant; the statutory checks that must be made relating to a property and the protection that must be offered.
IRPLP — Level 2 (England / Wales)
SIRPLP — Level 5 (Scotland)
- Understand the different types of residential occupation
- Understand the fundamental legislative provisions and Codes of Practice that affect the lettings market
- Understand the relationships between the agent and the landlord(s)
- Understand the relationship between the agent and occupier(s)
This unit covers the obligations an agent takes on when undertaking the management of a property; including maintenance & repair obligations, processes/procedures to fulfil said obligations, the renewal and ending of an occupancy/tenancy agreement and methods of dispute resolution.
IRPMP — Level 2 (England / Wales)
SIRPMP — Level 5 (Scotland)
- Understand the ongoing obligations of the parties concerning condition and safety of property
- Understand the ongoing obligations to the parties concerning management of properties
- Understand the ways in which occupancy/tenancy agreements could be continued or ended
- Understand how to deal with deposit returns and disputes
Our common units make it easier for you to achieve associated qualifications in the future by carrying over previously achieved unit results. Learn more...
How long will it take?
We estimate it takes up to 12-18 months, or approximately 90 hours of study, to complete . From your registration date you will have 3 years to complete your qualification. If you fail to pass in this timescale you'll need to re-register.
How will I be assessed?
Each unit is assessed by a 30 minute multiple-choice examination and a pass mark of 70% must be achieved.
What will I get?
You will receive a nationally recognised qualification at a level broadly equivalent to GCSE in England and Wales or at Intermediate level in Scotland.