eLearning: Tackling problem behaviour
You’ve probably come across someone who’s persistently negative, loses their temper at the slightest setback, or tries to divide colleagues and undermine teamwork.
Difficult people can have a huge impact on the working environment. Their behaviour can create stress and conflict, affecting well-being, morale, and productivity. For organisations, this can lead to communication breakdowns, low morale, absenteeism, and an increase in complaints and grievances.
Course objectives
- Recognise the potential impact of obstructive or negative behaviours and their cost to organisations
- Identify common types of difficult people and the behaviours they display
- Understand why avoiding difficult behaviour can create further problems
- Appreciate the business case for addressing problem behaviour effectively
You can complete this eLearning course in around 60 minutes.
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