eLearning: Handling difficult conversations
You may need to address someone’s behaviour or performance, break news about redundancies, turn down a promotion request, or try to get a long-term absentee back into work. Whatever the situation, being able to approach these kinds of difficult conversations constructively is a crucial skill for managers.
A positive outcome can mean the difference between an employee becoming more engaged and productive, or getting increasingly dissatisfied, going absent or even making a grievance claim.
Course objectives
- Recognising the most common mistakes made during difficult conversations and knowing how to avoid them
- Effectively preparing for a difficult conversation
- Understanding the importance of listening
- Applying key communication skills
- Staying calm and defusing the situation
- Getting to the root of the problem
- Negotiating and agreeing a way forward
You can complete this eLearning course in around 60 minutes.
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