Training courses

As market leaders in the property industry, we pride ourselves on having a training satisfaction level of 97% and all our courses are delivered by industry experts.

We offer training at foundation, intermediate and advanced levels, catering for everyone at different stages of experience and covering all areas of property related subjects. Members, don’t forget attending a training course counts towards your annual Continuing Professional Development (CPD) requirement.

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Displaying 21 results
Foundation
Legionella awareness

This course will help you understand the severity of the disease and outline your legal responsibilities as an inventory clerk or property agent. It w...

Foundation
Lone worker safety

If your work requires you to visit domestic housing, void properties or business units alone, this course provides an outline of health and safety man...

Foundation
Level 3 qualification revision videos — Lettings

Study for the Propertymark Qualifications Level 3 Award in Residential Letting and Property Management at your own pace with our video-based revision ...

Foundation
Level 3 qualification revision videos — Sales

Study for the Propertymark Qualifications Level 3 Award in the Sale of Residential Property at your own pace with our video-based revision session.

Foundation
Customer Focus

This course shows employees how to can contribute to a customer service culture through effective communication and taking responsibility for meeting ...

Foundation
Objective Setting

This course equips managers to better set team objectives in line with an organisation’s strategy whilst also incorporating individual targets and mot...

Foundation
Performance Capability

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Performance Management

This course provides a framework for managers to support employees and resolve performance issues swiftly, fairly and consistently.

Foundation
Preventing a Data Breach

This is an informative, motivating and immersive course set inside the virtual organisation Antilion Tech, where you will be challenged to uncover the...

Foundation
Records Management

Managing information properly is vitally important for an organisation of any size and keeping solid records can be one of the most important assets o...

Foundation
Sickness Absence

Every year 190 million working days are lost due to sickness absence in the UK, this course provides a framework to resolve absence issues quickly, fa...

Foundation
Soft Skills for Customer Service

This video goes through the five most important drivers of customer satisfaction and how effective employee communication helps deliver them.

Foundation
Treating Customers Fairly

This course is aligned with Financial Conduct Authority (FCA) guidelines to show financial sector employees how customers should be treated and what t...

Foundation
Making Appraisals Count

Help inspire employees to reach their potential while focusing on what makes the biggest impact on an agency business.

Foundation
Information Security

Complying with security policies can be difficult when it's hard to determine what comprises a security risk. Work towards keeping your confidential b...

Foundation
Interviewing Skills

Selecting the right candidate for a role is good for business performance and keeps recruitment costs to a minimum.

Foundation
Handling Difficult Conversations

This course equips managers to tackle toxic behaviours, address substandard performance and resolve conflicts within their teams.

Foundation
Equality and Diversity

This course outlines the legal responsibilities of a business when it comes to creating a respectful and inclusive workplace. 

Foundation
Dealing with Disciplinary Matters

Equip yourself as a manager to take disciplinary action where it is required to achieve and maintain acceptable standards of behaviour.

Foundation
Dealing with Grievances

Use our proven process to quickly resolve grievances quickly, fairly and consistently. Focus on the importance of policy and use our step-by-step to m...

Foundation
Anti-Money Laundering (Introduction)

Raise your awareness of money laundering activities and better equip yourself to minimise the risks by knowing what to look out for.