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We were delighted to welcome members from across the UK and internationally to our interactive digital AGM, which gave members a chance to hear updates on key issues from our Chair, CEO, and Head of Finance, along with the opportunity to ask questions. We also marked the beginning of fresh Presidential terms for the ARLA Propertymark and NAEA Propertymark Advisory Panels and announced this year's successful Vice-Presidents, who now join the presidential teams for the sales and lettings divisions.

The UK’s largest multi-disciplinary conference for property professionals was hosted at ExCeL London on Friday 13 June, with attendees from the whole spectrum of property disciplines. The energy, insight, and enthusiasm throughout the day reaffirmed Propertymark’s role at the heart of the industry.

With rising enforcement by HMRC and an increase in consumer complaints to The Property Ombudsman (TPO), the risks to property businesses from non-compliance are growing fast. At the same time, complexity and the pace of change are escalating; rules around financial sanctions reporting, material information, and unfair commercial practices have shifted in recent weeks, and for the lettings sector, the implementation of the Renters’ Rights Bill is rapidly approaching.

2024 was a year defined by strategic investment, enhanced member support, and strong financial performance. Despite a challenging economic landscape, we held membership fees and Client Money Protection levies at 2022 levels for a third consecutive year, while growing membership by 4.3% to 18,711.