The art of listening
Together you will explore deeper conversations, body language and questioning techniques and examine the visual, auditory and kinaesthetic learning styles. You will then look at how these can improve your conversations with colleagues and customers.
By the end of this course, you'll see how listening more can increase your opportunities to find the sales and instructions you're looking for in this challenging market.
Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.
With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.
Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
Implement and monetise the habits and principles which the elite army, sports teams and businesses use in their organisations.
Packed full of tips on prospecting for new business, cross sell services and all ways of increasing income, this course will help you overcome challenges in today's market.