The art of listening
Together you will explore deeper conversations, body language and questioning techniques and examine the visual, auditory and kinaesthetic learning styles. You will then look at how these can improve your conversations with colleagues and customers.
By the end of this course, you'll see how listening more can increase your opportunities to find the sales and instructions you're looking for in this challenging market.
Related courses
Chaos to cash: double your profits by boosting team performance
Implement and monetise the habits and principles which the elite army, sports teams and businesses use in their organisations.
Best practice in complaint handling
This course provides you with practical ways to handle complaints, deal with difficult people and improve your customer's experience.
Maximising business opportunities
Packed full of tips on prospecting for new business, cross sell services and all ways of increasing income, this course will help you overcome challenges in today's market.