Primary Authority Assured Advice

Propertymark and TPO have formed a Primary Authority partnership with Warwickshire County Council Trading Standards to benefit our member firms through the provision of 'assured advice' on a range of matters. 

Primary Authority enables a business to form a legal partnership with a local authority who then provide assured advice on Trading Standards regulations that other local authorities must respect even if they interpret the regulations differently. This ensures a consistent approach to regulation and enforcement across the country.

You must be registered with the scheme in order to benefit from it. All businesses that are Propertymark Protected are automatically enrolled into our Primary Authority partnership.

Other members and start-up companies can also access the same advice so that they can set up appropriate business practices and procedures based on the advice of Warwickshire County Council Trading Standards.

Information type
Topics of interest
Date (year)
Displaying 40 results
Couple looking at estate agents window display
05 Jun 2024
Assured Advice 40: Use of stock images or artist impressions

We have received requested advice in respect the use of stock images or artistic impressions in property advertising and scenarios where it is acceptable to use these types of images.

17 Apr 2020
Assured Advice 38: Pollution and flood risk

Would it be a misleading omission to fail to give information about pollution levels or flood risks for a residential property for sale or let?

West Hampstead Terraced houses.jpg
09 Jan 2019
Assured Advice 32: Advertising HMO accommodation

When accommodation in a house in multiple occupation (HMO) is advertised in anticipation of the necessary planning permission and/or licence being granted before tenants move in, must this fact be disclosed in advertising material?

Business man on laptop.jpg
31 Jan 2017
Assured Advice 23: Joint agents and portals

We have received some advice on what agents should do if they are on a joint agency agreement to sell a property and the other agent secures an offer and updates the property page on their portal account.

Blue for sale board.jpg
17 Dec 2019
Assured Advice 37: Violent deaths and paedophiles

We have advice from Warwickshire County Council Trading Standards around whether agents need to disclose whether the previous occupant was murdered, committed suicide or a paedophile.

New build yellow.jpg
17 Dec 2019
Assured Advice 36: Developers and rental income guarantees

Read the assured advice provided by Warwickshire County Council Trading Standards Service based on questions around buy-to-let investment opportunities and marketing properties on behalf of developers.

Japanese Knotweed.jpg
14 May 2018
Assured Advice 7: Consumer Protection Regulations and certain situations

In this issue, Warwick Trading Standards Service answer questions on restrictive covenants, planning applications, Japenese Knotweed, parking at flats and a question whether you should disclosure that previous tenant was electrocuted and died.

vicars close wells.jpg
23 Oct 2018
Assured Advice 31: Listed buildings and Energy Performance Certificates

When are listed properties exempt from the need for an Energy Performance Certificate (EPC) on marketing for sale or rent?

Colourful houses.jpg
17 Oct 2017
Assured Advice 26: Advertising property prices

Warwickshire County Council Trading Standards Service has issued some advice around advertising property prices.

12 Oct 2017
Assured Advice 25: Energy Performance Certificate renewal

If an EPC expires during an existing tenancy, would it be a misleading omission not to renew the EPC until the tenancy is due for renewal? And is it a misleading action to renew a tenancy if the existing EPC for the property has expired?

Home CCTV.jpg
28 Nov 2019
Assured Advice 22: Burglaries at a property

Should Agents inform a prospective tenant that there has been a burglary, or multiple burglaries in the property they are applying to let?

For sale sign in window
25 Oct 2016
Assured Advice 15: Queries in relation to Conusmer Protection Regulations

Warwickshire Trading Standards Service answer a number of members' questions on topics including subsidence, dropped kerbs, second world war bombs and selling land without planning permission.

Male chattels auctioneer.jpg
15 Dec 2015
Assured Advice 9: Cancellations and chattels

Do the new cancellation regulations still apply when a chattels auctioneer collects items from the home of the owner, to sell in a chattels auction at another location?

Large white kitchen.jpg
09 Jul 2018
Assured Advice 29: Safety of products in rented accommodation

Our members' have asked Warwickshire County Council Trading Standards Service for advice on a few questions in relation to the safety of products within rented accommodation.

Couple looking at estate agents window display
23 Sep 2019
Assured Advice 17: Displaying letting fees

Is it misleading for a letting agent not to display tenant and landlord fees in their offices?

Studetns socialising in the living room
18 Sep 2015
Assured Advice 6: Disclosure of maximum occupancy

Should an agent disclose that there is a legal limit on the occupancy of a building that is being marketed for rent?

Phone photo .jpg
24 Sep 2020
Assured Advice 39: Video Viewings

How do the Consumer Protection from Unfair Trading Regulations apply to property viewings conducted via video? Such viewings may be live or pre-recorded, and may be conducted by an agent or by a vendor/landlord.

Happy couple signing contract.jpg
18 Sep 2015
Assured Advice 3: When does CICAR apply?

In this assured advice Warwickshire County Council Trading Standards Service provides guidance for several questions that relate to Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CICAR).

green sofa.jpg
14 May 2018
Assured Advice 28: Sale of upholstered furniture at auction

What are the specific safety requirements for selling upholstered furniture at auction?

Arbon House
30 Apr 2020
Assured Advice 4: Display of business names

In this assured advice Warwickshire County Council Trading Standards Service provides guidance around how and where you need display your business name.

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