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Displaying 40 results
Couple looking at estate agents window display
05 Jun 2024
Assured Advice 40: Use of stock images or artist impressions

We have received requested advice in respect the use of stock images or artistic impressions in property advertising and scenarios where it is acceptable to use these types of images.

Person taking a photo or video with a mobile
24 Sep 2020
Assured Advice 39: Video Viewings

How do the Consumer Protection from Unfair Trading Regulations apply to property viewings conducted via video? Such viewings may be live or pre-recorded, and may be conducted by an agent or by a vendor/landlord.

Arbon House, Propertymark HQ
30 Apr 2020
Assured Advice 4: Display of business names

In this assured advice Warwickshire County Council Trading Standards Service provides guidance around how and where you need display your business name.

Serious flood with cars under water
17 Apr 2020
Assured Advice 38: Pollution and flood risk

Would it be a misleading omission to fail to give information about pollution levels or flood risks for a residential property for sale or let?

Dark haired lady looking in properties in branch window
23 Dec 2019
Assured Advice 21: Letting fees on adverts

Is it misleading for a letting agent not to display penalty fees in their adverts?

Blue for sale board in a row of agency boards
17 Dec 2019
Assured Advice 37: Violent deaths and paedophiles

We have advice from Warwickshire County Council Trading Standards around whether agents need to disclose whether the previous occupant was murdered, committed suicide or a paedophile.

New build house in yellow brick
17 Dec 2019
Assured Advice 36: Developers and rental income guarantees

Read the assured advice provided by Warwickshire County Council Trading Standards Service based on questions around buy-to-let investment opportunities and marketing properties on behalf of developers.

Home CCTV.jpg
28 Nov 2019
Assured Advice 22: Burglaries at a property

Should Agents inform a prospective tenant that there has been a burglary, or multiple burglaries in the property they are applying to let?

Woman in green jumper looking in an estate agent's window
23 Sep 2019
Assured Advice 24: Advertising rental prices

Is it misleading to advertise the cost of rent as an amount payable ‘per person per week’ for a shared property?

Couple looking at estate agents window display
23 Sep 2019
Assured Advice 17: Displaying letting fees

Is it misleading for a letting agent not to display tenant and landlord fees in their offices?

Landscape view of Penrith Town in Cumbria, England
17 Apr 2019
Assured Advice 34: Property Information Questionnaire

Does the Propertymark Property Information Questionnaire, if properly completed, ensure compliance with the Consumer Protection from Unfair Trading Regulations 2008?

09 Apr 2019
Assured Advice 35: Letting agent referral fees

National Trading Standards Guidance on Transparency of Fees Involving Property Sales says that estate agents etc. should disclose information about referral fees. Does this also apply to letting agents?

Mother and son viewing bedroom
14 Feb 2019
Assured Advice 33: Incentives to landlords

In circumstances where a local council offers a financial incentive to landlords to accept specific tenants (e.g. in receipt of Housing Benefit), can a letting agent be entitled to keep that incentive payment as part of their fee?

West Hampstead Terraced houses.jpg
09 Jan 2019
Assured Advice 32: Advertising HMO accommodation

When accommodation in a house in multiple occupation (HMO) is advertised in anticipation of the necessary planning permission and/or licence being granted before tenants move in, must this fact be disclosed in advertising material?

vicars close wells.jpg
23 Oct 2018
Assured Advice 31: Listed buildings and Energy Performance Certificates

When are listed properties exempt from the need for an Energy Performance Certificate (EPC) on marketing for sale or rent?

Black sold sign
15 Aug 2018
Assured Advice 30: Advertising sold properties

Warwickshire County Council Trading Standards Service answer question around how you can continue to advertise sold properties or use them in your marketing materials.

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