Consumer Protection Regulations and how to comply

This course provides practical approaches to manage risk and ensure Consumer Protection Regulations compliance in the sales and letting agency sector. The penalties for non-compliance are significant both via prosecution but also redress scheme awards.

National Trading Standards have introduced new requirements on the provision of material information—are you up-to-date?

Topics

Background to the current legislation
Penalties and risks for non-compliance
Compliance requirements—the essentials
National Trading Standards material information requirements
Referral fee compliance
Practical systems and processes to manage risk and ensure compliance

Virtual classroom vs face-to-face

Our popular virtual classroom offers a streamlined version of our face-to-face courses. You will benefit from a dedicated session with our expert trainer from the comfort of your home or office. To enable the course to run smoothly, we ask that you mute your microphone unless asking a question and keep your camera on.

With our face-to-face courses you’ll benefit from the full lesson plan plus an increased level of interaction and group work. This is your chance to participate in group discussions with our expert trainer and other delegates on the course.

Location: Propertymark Westminster, 4th Floor, 5-8 The Sanctuary, London, SW1P 3JS

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Competent Agent Part A — Sales

If you are new or have recently started in the estate agency industry this course will help you create a firm foundation from which to move your career forward.

Consumer Protection Regulations

It's essential for agents to be aware of the regulations which directly govern relationships with consumers.

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Meet Your Trainer

Managing Director, Integra Property Services

Michael is a well-known figure with over 48 years in the property industry and regularly speaks at industry events including many Propertymark conferences. His 1400 plus client-list is a who’s who of the estate agency world and he also judges at many industry awards and is a regular contributor in the written trade media.

In 2020 Michael became a Founder Member of the charitable foundation Agents Together which is focused on helping those in the estate agency industry with healthy minds and healthy businesses. In 2023 Michael was the recipient of The Negotiator Lifetime Achievement Award.