Customer complaints procedure

Major changes to the financial rights of married and cohabiting couples when relationships end are being considered by the Ministry of Justice (MoJ). Proposed reforms cover divorce and dissolution, cohabitants who separate, and inheritance when an unmarried partner dies without a will. A clearer framework is welcome, but courts must consider housing needs, individual circumstances, and each person’s contribution.

Nearly ten years after we first began campaigning on this issue, reform is still not moving fast enough. Flat owners remain trapped by rising costs, complex rules, and a sales market that is becoming harder to navigate. We’ve drawn on fresh evidence from more than 1,200 leaseholders and over 200 Propertymark members to expose the current impact of unaffordable costs linked to building safety defects, the difficulty of challenging unreasonable service charges, and the increasing barriers to sale which are putting the market under significant pressure.

The Housing, Communities and Local Government Committee has called for stronger enforcement, better local authority funding, and faster implementation of key protections for tenants in the private rented sector (PRS). Propertymark gave evidence to the enquiry, highlighting that standards must be improved through clear, practical and consistent rules that support responsible landlords and agents, while targeting those who deliberately operate outside the law.