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Nearly ten years after we first began campaigning on this issue, reform is still not moving fast enough. Flat owners remain trapped by rising costs, complex rules, and a sales market that is becoming harder to navigate. We’ve drawn on fresh evidence from more than 1,200 leaseholders and over 200 Propertymark members to expose the current impact of unaffordable costs linked to building safety defects, the difficulty of challenging unreasonable service charges, and the increasing barriers to sale which are putting the market under significant pressure.
The Housing, Communities and Local Government Committee has called for stronger enforcement, better local authority funding, and faster implementation of key protections for tenants in the private rented sector (PRS). Propertymark gave evidence to the enquiry, highlighting that standards must be improved through clear, practical and consistent rules that support responsible landlords and agents, while targeting those who deliberately operate outside the law.
The Ministry of Housing, Communities and Local Government (MHCLG) has set out a roadmap of commitments, with reforms coming in late 2026 through to the end of the Parliamentary term in 2029, which includes new legislation, consultations, and a Charter for property professionals.
Property auctions can offer speed, certainty and access to properties that may not be available through the traditional sales market. However, analysis of complaint data from The Property Ombudsman (TPO) shows that consumer understanding cannot be left to chance. The findings suggest that consumers are entering the process without appreciating the risks, timescales, fees, or the point at which they become legally or financially committed.