NTSELAT guidance on property sales and lettings

The National Trading Standards Estate and Letting Agency Team (NTSELAT) has updated its guidance to help property sales businesses comply with the CPRs.

Consumer Protection from Unfair Trading Regulations 2008

This guidance has been produced by NTSELAT in its role as the UK’s lead enforcement authority for the Estate Agents Act. It is intended to help you to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs) and the Business Protection from Misleading Marketing Regulations 2008 (BPRs) when you carry out activities in the UK.

NAEA Propertymark supports the move towards the guidance being presented in a way that consumers will find easier to understand. However, we believe that it should go further in including specific examples which will help agents to understand what they should and should not say when dealing with consumers.

By including detailed instances relevant to the buying and selling process we believe that the guidance would be more descriptive and allow agents to clearly understand what they can and cannot do.

Mark Hayward Chief Executive | NAEA Propertymark
Referral fees

National Trading Standards guidance has been released to encourage agents to make any referral fees that you earn clear and obvious to your customers. A complete ban will be considered if transparency is not achieved.