Annual report reveals year of growth, innovation and influence for Propertymark

2024 was a year defined by strategic investment, enhanced member support, and strong financial performance. Despite a challenging economic landscape, we held membership fees and Client Money Protection levies at 2022 levels for a third consecutive year, while growing membership by 4.3% to 18,711.

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Supporting agents at every stage

We continued to focus on delivering outstanding value for our members. The launch of Company Advantage offers tailored support to Principals, Partners, and Directors, while our Lettings Helpline responded to 17,500 member calls on compliance and best practice.

Our flagship event, Propertymark One, united over 1,500 agents and featured industry-leading voices including Sarah Beeny, Daisy McAndrew and Phil Spencer. This was supported by 20 free regional conferences and four regional meetings, attended by more than 3,000 delegates.

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Company Advantage

Company Advantage leverages the scale buying power of our member network to procure services at a fraction of the commercial rate and provide high-quality to you, at minimal outlay. Benefits will vastly outweigh the cost, delivering a far higher return for every Company Advantage subscriber

Leading through policy and public engagement

Our Policy and Campaigns team conducted over 325 stakeholder meetings, responded to 37 government consultations, and delivered 30 parliamentary briefings. Our lobbying helped shape key conversations on rental reform, taxation, leasehold reform, planning, economic crime, and energy efficiency.

We also remained visible across the UK’s political landscape—attending all major party conferences and strengthening relationships with devolved governments in Scotland, Wales, and Northern Ireland.

Our public profile reached new heights, with a 111 per cent increase in media hits and 93 billion impressions. Our partnership with Move iQ and Phil Spencer continues to build consumer trust and awareness of Propertymark Protected agents.

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Shaping the profession

We stand up for property agents and ensure their voice is heard. We work with our members to interpret key policy developments, lobby for change and represent their views.

Championing professional standards

Propertymark Qualifications maintained its leadership, with 7,612 exams sat and 1,418 new certifications awarded. Over 800 audits were conducted across the membership to uphold high standards.

We also progressed plans to separate our awarding body from direct delivery, through the launch of Propertymark Learning, offering more targeted support to learners and businesses.

A strong financial position

Turnover rose by 7.1 per cent to £9.86 million, and we recorded a surplus of £185,000. Our cash reserves increased to £7.1 million, enabling us to continue reinvesting in member services and innovation.

As we move into 2025, our priorities are clear: continue to expand our training offer, launch new corporate and company membership categories, and continue shaping the future of the sector through policy, technology, and standards.

Our strategic investments are not just supporting industry excellence — they’re shaping its future. We are firmly positioned as architects of a more trusted, resilient, and forward-looking property sector.

 

Bill Butler
Bill Butler Non-Executive Chair of the Board | Propertymark

We extend our heartfelt thanks to our members, staff, and partners who have contributed to Propertymark’s success. Your dedication and professionalism drive our mission forward, and we look ahead with confidence to another year of progress, innovation, and growth.

Nathan Emerson
Nathan Emerson CEO | Propertymark
Read the 2024 Annual Report and Financial Statement

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